Customer Service Specialist with Dutch

Há 1 mês

Porto, Portugal Antal Sp. z o.o. Tempo inteiro

**Location**:Porto (Portugal)**

**Number of position**: 7

**We work**: Hybrid

**Contract of employment**: full-time

**Level**: Junior/ Mid

**Recruitment process**: online

**About your future employer**:
Our Client and your future employer is a global customer experience specialist company that provides a wide range of customer care, sales, technical support, and credit management services to businesses across various industries. With a presence in over 20 countries, helps companies effectively manage their customer interactions and enhance customer satisfaction.

As a global player, it can give you the chance to follow training and development programs of all types, and to explore career opportunities and experiences in other countries and departments.

You will have a great chance to participate in projects that will grow your skills and further shape your career path.

**Customer Service Specialist with Dutch**

**Here are some of the things you can look forward to**:

- Provide customer service by assisting clients with simple technical and billing questions
- Troubleshoot technical issues and guide customers through basic problem-solving steps
- Address billing inquiries, including invoice clarifications, payment processing, and account adjustments
- Document and maintain accurate records of customer interactions and issue resolutions
- Collaborate with cross-functional teams to escalate and resolve complex customer issues
- Adhere to company policies and procedures, ensuring high-quality service delivery

**You are the right person for the role if you**:

- **You can communicate in Dutch **(min. B2/C1) and English (min. B1)
- Have good time management and ability to prioritize tasks
- Have an organized, independent and proactive approach
- Have problem solving skills
- You are service-minded and goal-orientated
- Being available for up to 8 hours a day, between 7am and 9pm, from Monday to Friday, and at least 2 weekends per month between 9am and 5pm

**We offer**:

- Comprehensive training to ensure success in your role
- Competitive salary package with additional performance-based incentives
- Metro card allowance (for 1st month)
- Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
- Great atmosphere and comfortable working conditions
- Stable job and cooperation with friendly and high qualified team
- Soft skills development
- Hybrid model of work

**Recruitment proces**:

- Short interview with Antal Consultant
- Interview with HR
- Dutch language verification
- Interview with HR & Hiring Manager
- Employment

**What is Antal?**

Recruitment company

Free career support

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