Customer Service Representative

3 semanas atrás

Porto, Portugal WireCo WorldGroup Tempo inteiro

Company Description

We produce high-performance steel wire ropes that serve fishing, maritime and lifting markets. Our ropes are trustworthy and provide excellent value while setting industry standards.

**Job Description**:
The Customer Service Representative provides exceptional support to the Steel Commercial Organization and its customers throughout the sales life cycle of our products both domestically and abroad. Serving both internal and external customers; this role requires keen attention to detail; excellent oral, written, and interpersonal skills; and a willingness to learn and stay abreast about WireCo, our products, and the market.

This role works in tandem with a highly proficient and enthusiastic Customer Care Team that exemplifies the behaviors of the WireCo Business System (WBS):

- Teamwork - welcomes an environment of inclusiveness and healthy debate that reflects our team’s strength
- Accountable - celebrates our successes, learn from failures, avoid excuses, and own the outcomes of our efforts
- Self-Aware - demonstrates an understanding of our strengths and needs, considering how our actions impact others
- Noble Intent - acts in the interests of others, approaching our work with integrity to ensure the best outcome
- Determined - takes initiative, share ideas and find solutions to win and achieve our goals
- Transparent - promotes open and honest communication and constructive feedback for clarity and truth
- Curious - seeks knowledge and outside input to test our way of thinking, challenging the status quo

**Duties & Responsibilities**
- Listen, attend to, and resolve both internal and external customer issues and concerns
- Respond to sales inquiries
- Use and maintain customer and order tracking portals
- Enter orders into company sales portal accurately and in a timely manner per company guidelines
- Build and maintain strong relationships with key stakeholders: including logistics team, commercial team, product managers, and fellow customer care representatives at other WireCo locations
- Effectively handle intra-company transactions as needed

**Qualifications**:

- High School Diploma or equivalent degree required
- At least 3 years in a Customer Support role, preferably working for a manufacturing or industrial company
- Fluent in English and Portuguese language required; fluent in German language strongly preferred

**Desired Qualifications**
- Working knowledge of SalesForce
- Strong computer skills, with knowledge of Microsoft Office products (Outlook, Word, Excel).
- Experience with ERP Applications: JDEdwards, Oracle, SAP desirable.
- Ability to perform in a fast-paced environment balancing multiple tasks at once

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