Consumer Care Representative

2 semanas atrás

Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

**About us**:
Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful, and caring.

**Your mission**:
As a **Consumer** Care**, you will serve as the primary point of contact for consumers seeking assistance with our products and services. You will be responsible for addressing consumer inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

**Key responsibilities**:

- Listen attentively to consumer concerns, empathize with their needs, and strive to resolve issues to their satisfaction;
- Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products;
- You monitor the back order file of customers, you inform them about new products, delivery times, products/price changes and do everything in your power to encourage sales;
- Document consumer interactions, complaints, and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes;
- Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.

**Your profile**:

- 2 years of experience in customer service, consumer care, or related roles;
- Fluent in English (mandatory) and Spanish (optional);
- Excellent communication and interpersonal skills, with the ability to empathize with consumers, build rapport, and communicate effectively across diverse channels;
- Strong problem-solving and decision-making abilities, with a customer-focused mindset and a commitment to delivering exceptional service;
- Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and other relevant tools for managing consumer interactions and data;
- Available for hybrid work.

**Are you ready to grow with us?**:
The people behind our products and brands make Dorel Juvenile an even stronger company. We are extending our leading market position and believe team spirit, personal drive, and accountability can make a real difference in achieving sustainable growth. This is essential for our future. We invite you to grow with us

Do you want to be part of the growth of the next generation? Dorel needs your contribution Send your resume in English.

  • Senior Data Scientist

    Há 1 mês

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **Sobre nós**: Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **Sua missão**: We put our heart and...

  • Business Support Assistant

    4 semanas atrás

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **About us**: Dorel Juvenile is the world's leading juvenile products company. 7Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **Your Mission**: We put our heart and...

  • Financial Planning Analyst

    Há 1 mês

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **About us**: Dorel Juvenile is the world's leading juvenile products company.Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **Your mission**: We put our heart and soul...

  • Service Desk Technician

    2 semanas atrás

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **Sobre nós**: Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **Sua missão**: We put our heart and...

  • Business Support Assistant

    4 semanas atrás

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **Sobre nós**: Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **Sua missão**: We put our heart and...

  • Sales Representative

    4 semanas atrás

    Vila Nova de Gaia, Portugal Nobel Biocare Tempo inteiro

    **O seu propósito** **Território a gerir**:Coimbra e Centro **As suas principais responsabilidades** - Comunicar eficazmente aos clientes propostas de valor específicas para cada produto. - Definir um plano para o próprio território que tenha em conta: - como segmentar os clientes com base num conhecimento profundo dos clientes actuais e potenciais e...

  • Account Receivable Clerk

    4 semanas atrás

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **About us**: Dorel Juvenile is the world's leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That's what sets our products apart; durable, helpful and caring. **About Your Team**: We put our heart and...

  • Customer Financial Services Representative

    Há 2 dias

    Leça do Balio, Portugal FedEx Tempo inteiro

    Position Summary: We have an exciting opportunity for you to join our team as a Customer Financial Services Representative Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of...

  • Customer Financial Services Representative

    Há 23 horas

    Leça do Balio, Portugal FedEx Tempo inteiro

    Position Summary: We have an exciting opportunity for you to join our team as a Customer Financial Services Representative Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of...

  • Customer Financial Services Representative

    1 semana atrás

    Leça do Balio, Portugal FedEx Tempo inteiro

    Position Summary: We have an exciting opportunity for you to join our team as a Customer Financial Services Representative. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of...

  • Customer Financial Services Representative

    Há 6 horas

    Leça do Balio, Portugal FedEx Tempo inteiro

    Position Summary: We have an exciting opportunity for you to join our team as a Customer Financial Services Representative. Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of...

  • Supply Chain Planner

    4 semanas atrás

    Vila do Conde, Portugal Dorel Juvenile Group Tempo inteiro

    **About us**: To support the current complex situation we face in our Supply Chain, we are looking for an interim Senior European Supply Chain Planner. Are you passionate about working in a multi-cultural organization with lots of international contacts and in which it is required to adapt to the continuous changes our market expects?! Are you eager to...

  • Internship Customer Services

    1 semana atrás

    Vila Real, Portugal Henkel Tempo inteiro

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every If you love challenging the status quo, join our community of over 50,000 pioneers around the Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and With...

  • Internship Customer Marketing

    3 semanas atrás

    Vila Real, Portugal Henkel Tempo inteiro

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every If you love challenging the status quo, join our community of over 50,000 pioneers around the Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and With...

  • Internship Sales

    3 semanas atrás

    Vila Real, Portugal Henkel Tempo inteiro

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every If you love challenging the status quo, join our community of over 50,000 pioneers around the Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and With...

  • Category Management Specialist

    2 semanas atrás

    Vila Real, Portugal Henkel Tempo inteiro

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every If you love challenging the status quo, join our community of over 50,000 pioneers around the Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and With...