Consumer Engagement Services Quality/trainer French
1 dia atrás
**Position Snapshot**
Location: Lisbon/Braga, Portugal
Company: Nestlé Business Services
Full-time/Hybrid
Native/Near-Native on French language
**About us**
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS
**Position Summary**
**The main purpose** of the **Consumer Engagement Quality/Trainer **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience. **A Day in the life of...**
- Development and implementation of standard methodologies of training
- Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
- Leverage the Learning Management System to ensure training development and the accuracy of records
- Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
- Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback
- Assist the surveys related with Voice of Customer (VoC) program
- Repair and maintain quality to different types of documentation inside the department
- Participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences
- Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks
**What will make you successful**
- Advanced knowledge in English
- Advanced knowledge in French
- Portuguese and Spanish (is a plus)
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/Community Management
- Previous knowledge on Consumer Handling (3-year experience)
- Strong communication skills
- Demonstrate excellence in 'change management' skills and learning agility
- High analytical skills and insightful
- Capable of problem-solving and handle stressful situations
- Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction
- Demonstrable excellence in 'change management' skills and learning agility
- Experienced in leading, training and coaching teams
**What we offer**
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal allowance card
- Flex Benefits - at NBS you can choose what benefits are more suitable for you
- Make part of the Nestlé Club and get discount in several partners
- Free coffee (and good coffee) at the office
- Shop with special discounts for employees
- Company equipment according to professional needs
- Medical support available at the office (in Lisbon)
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for international career
-
Consumer Engagement Services Quality/trainer
1 semana atrás
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time **Position Summary** **The main purpose **of the **Consumer Engagement Performance Specialist **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver...
-
Consumer Engagement Services Quality/trainer
1 semana atrás
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time **Position Summary** **The main purpose **of the **Consumer Engagement Performance Specialist **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote **8-hour rotative shifts between 08:00 am and 09:00pm from Monday to Saturday** **About us** **Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and...
-
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time **Position Summary** The **Consumer Engagement Services Supervisor **reports to the Head of Consumer Engagement Services Europe Operations, and the **main purpose **of this position will be to plan and execute all operations for the market of reference, ensuring...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal | Remote Company: Nestlé Business Service French Speaker Full-time from Monday to Saturday **Rotative 8-hour shifts (8am-9pm) Remote** **Position Summary** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and...
-
Linda-a-Velha, Portugal Nestlé SA Tempo inteiroConsumer Engagement Services Veterinary Assistant | French Speaker Position Snapshot French Speaker Full-time from Monday to Saturday Rotative 8-hour shifts (8am-9pm) Remote Position Summary A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible...
-
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time (40H) or part-time (25H) **Remote** **Position Summary **A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions...
-
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time or part-time **Remote** **Position Summary **A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
linda a velha, Portugal Nestlé SA Tempo inteiroConsumer Engagement Services Veterinary Assistant | French Speaker Position Snapshot French SpeakerFull-time from Monday to SaturdayRotative 8-hour shifts (8am-9pm) Remote Position Summary A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible...
-
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time **Remote **#NBSLisbonisHiring **8-hour rotative shifts between 8am and 10 pm from Monday to Saturday** **Position Summary **A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and...
-
Consumer Engagement Services Advisor
Há 11 horas
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot**: Location: Linda-a-Velha, Portugal (hybrid) or Remote Company: Nestlé Business Service Lisbon Full-time or part-time **Position Summary**: A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**Position Snapshot** Location: Remote Company: Nestlé Business Services Lisbon Full-time German Native/Near Native Fluent in English or Portuguese **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...
-
Consumer Engagement Services Advisor German And
1 dia atrás
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote **8-hour rotative shifts between 07:00 am and 05:00pm from Monday to Friday** **About us** **Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**_Position Snapshot_** - Location: Linda-a-Velha, Portugal_ - Company: Nestlé Business Services (NBS)_ - Full-time / Remote_ **_ 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday_** - German Native/Near Native_ - Fluent in English or Portuguese_ **_ About us_** **_ Nestlé Business Services (NBS) _**_is at the heart of the...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**_Position Snapshot_** - Location: Linda-a-Velha, Portugal_ - Company: Nestlé Business Services (NBS)_ - Full-time / Remote_ **_ 8-hour rotative shifts from Monday to Friday_** **_ About us_** **_ Nestlé Business Services (NBS) _**_is at the heart of the _**_Nestlé Group_**_. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer...
-
Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote **8-hour rotative shifts between 08:00 am and 07:00pm from Monday to Friday** **About us** **Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and...
-
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time **Remote** **8-hour rotative shifts between 8:00 am and 09:00pm from Monday to Saturday** **Position Summary** A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and...
-
Consumer Engagement Services Advisor Portuguese
1 dia atrás
Linda-a-Velha, Portugal Nestle Tempo inteiro**Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service Lisbon Full-time or part-time **Remote** **Position Summary **A **Consumer Engagement Services Advisor **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding...
-
Consumer Engagement Expert
Há 2 dias
Linda-a-Velha, Lisboa, Portugal Nestlé SA Tempo inteiroAbout Us: We are the heart of Nestlé, driving growth and success through our innovative services. Our comprehensive range includes Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services that help us connect with millions of consumers globally. Job Description: This role is responsible for supporting Nestlé consumers by...
-
Crc Training
1 dia atrás
Linda-a-Velha, Portugal Nestlé Tempo inteiro**Position Snapshot** Location: Linda a Velha (Portugal) Company: Nestlé Business Services Full-time/Hybrid mode Fluent in French **About Us** **Nestlé Business Services (NBS)** is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage...
