Consumer Engagement Services Veterinary Assistant

5 meses atrás

LindaaVelha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

**Position Snapshot**

Location: Linda-a-Velha, Portugal | Remote
Company: Nestlé Business Service

French Speaker
Full-time from Monday to Saturday

**Rotative 8-hour shifts (8am-9pm) Remote**
**Position Summary**
A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products.

**A Day in the life of...**
- Respond to customer queries phone and written channels in a timely and accurate way
- Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals
- Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers’ pets
- Follow up with customers to ensure their issues are resolved
- Treat serious and sensitive consumer contacts following the specific guidelines
- Inform customers about new product, functionalities and campaigns, if any
- Gather consumers' feedback and complete a FAQ database and a knowledge-based documents
- Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
- Ensures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
- Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

**What will make you successful**
- Advanced Written and Spoken Knowledge on English
- Advanced Written and Spoken Knowledge on French - **C1/C2**:

- Bachelor’s degree on Veterinary Medicine, Biology, Food science, or similar
- 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
- Pets’ nutrition and behavior knowledge (steps for pet)
- You have a first experience in customer relations
- Excellent communication and problem-solving skills
- Capable of Multi-tasking and being autonomous while working remotely
- Attention to details, flexible and willing to learn new ways of work and technologies

**What we offer**

Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

- Development of expertise in Nestlé’s Shared Services Business
- Immersion in a culturally diverse team
- Local and International Exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary and annual bonus according to your performance
- Meal Card
- Flex Benefits - At NBS Lisbon you can chose what benefit is more suitable to you
- Make part of the Nestlé Club and get discount in several partners
- Company laptop and other equipment according to professional needs
- Medical Support available at the Office
- E-learning courses and training program to get you where you aim to be
- Career progression and possibilities for International Career

  • Consumer Engagement Services Veterinary Assistant

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Service French Speaker Full-time from Monday to Saturday **Rotative 8-hour shifts (8am-9pm) Remote** **Position Summary** A **Consumer Engagement Services Veterinary Assistant **will assist Nestlé consumers with questions and doubts when using our products and services....

  • Consumser Engagement Services Veterinary Assistant | French Speaker

    4 semanas atrás

    Linda-a-Velha, Portugal Nestle Tempo inteiro

    Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Service French Speaker Full-time from Monday to Saturday Rotative 8-hour shifts (8am-9pm) Remote Position Summary A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and...

  • Consumer Engagement Services Expert

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services Portugal (NBS Portugal) Full-time / Hybrid **Position Summary** The Consumer Engagement Services Advisor Expert will be instrumental in shaping and implementing Purina's Consumer Engagement Services (CES) strategy for European projects. This role will significantly...

  • Consumer Engagement Services Self-service Specialist

    2 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Braga/Lisbon (Portugal) Company: Nestlé Business Services Full-time/Hybrid mode Fluent in English **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of...

  • Consumer Engagement Services Supervisor

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon (Portugal) Company: Nestlé Business Services Lisbon Full-time/Hybrid mode Fluent in English and Portuguese **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage...

  • Consumer Engagement Services Advisor

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Consumer Engagement Services Advisor** Position Snapshot Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8-hour rotative shifts between 08:00 am and 09:00pm from Monday to Sunday About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital &...

  • Consumer Engagement Services Trainer/quality

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Fluent in English **Position Summary** The **Consumer Engagement Quality/Trainer** will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to...

  • Consumer Engagement Services Nutritionist French

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Portugal French & English Speaker Company: Nestlé Business Services Full-time / Remote Rotative 8-hour shifts between 8am and 9pm from Monday to Saturday + Prevention Regime **About us** **Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social...

  • Consumer Engagement Services Trainer/quality

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid **Position Summary** **The main purpose** of the **Consumer Engagement Quality/Trainer **will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver...

  • Consumer Engagement Services Performance Specialist

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-A-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Hybrid Fluent in English **Position Summary** **The main purpose** of the **Consumer Engagement Performance Specialist** will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations...

  • Consumer Engagement Services Trainer/quality

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** - Location: Lisbon, Portugal_ - Company: Nestlé Business Services_ - Full-time / Hybrid_ - German and French Native/Near Native_ - Fluent in English or Portuguese_ **Position Summary** **The main purpose** of the **Consumer Engagement Quality/Trainer **will execute a global quality program that is aimed at making Consumer Engagement...

  • Consumer Engagement Services Nutritionist

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Remote Company: Nestlé Business Services Lisbon Full-time German Native/Near Native Fluent in English or Portuguese **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to...

  • Consumer Engagement Services Supervisor English

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Fluent in English **Position Summary** The **Consumer Engagement Services Supervisor** reports to the Consumer Engagement Services Operations Lead. The main purpose of this position will be to plan and execute all operations for the market of...

  • Consumer Engagement Services Data Analyst

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time NBSLisbonisHiring **Position Summary** **The main purpose** of the **Consumer Engagement Services Data Analyst **will be monitoring of digital and social media channels, collecting, structuring, and analyzing data from multiple sources to support Brands and...

  • Consumer Engagement Services Nutritionist English

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Portugal Company: Nestlé Business Services Full-time / Remote Fluent in English Rotative 8-hour shifts **Position Summary** The** Consumer Engagement Services (CES) Nutritionist **will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend...

  • Consumer Engagement Services Advisor Dutch Speaker

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote **8-hour rotative shifts between 08:00 am and 19:00pm from Monday to Friday** **About us** **Nestlé Business Services (NBS) **is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital & Social Media and...

  • Consumer Engagement Services Coordinator English

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Lisbon, Portugal Company: Nestlé Business Services Full-time / Hybrid mode Fluent in English **Position Summary** Under the general vision of the Head of Consumer Engagement Services (CES) Europe Operations, the **CES Coordinator** will plan and execute all operations for the market of reference, ensuring quality,...

  • Consumer Engagement Services Advisor

    2 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **Position Snapshot** Location: Linda-a-Velha, Portugal Company: Nestlé Business Services (NBS) Full-time / Remote 8 Hour Shifts between 8am to 9pm Monday to Saturday **About us** Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable...

  • Consumer Engagement Services Advisor German Speaker

    3 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **_Position Snapshot_** - Location: Linda-a-Velha, Portugal_ - Company: Nestlé Business Services (NBS)_ - Full-time / Remote_ **_ 8-hour rotative shifts between 07:00am and 05:00pm from Monday to Saturday_** - German Native/Near Native_ - Fluent in English or Portuguese_ **_ About us_** **_ Nestlé Business Services (NBS) _**_is at the heart of the...

  • Consumer Engagement Services Advisor Italian Speaker

    5 meses atrás

    Linda-a-Velha, Portugal Nestle Operational Services Worldwide SA Tempo inteiro

    **_Position Snapshot_** - Location: Linda-a-Velha, Portugal_ - Company: Nestlé Business Services (NBS)_ - Full-time / Remote_ **_ 8-hour rotative shifts from Monday to Friday_** **_ About us_** **_ Nestlé Business Services (NBS) _**_is at the heart of the _**_Nestlé Group_**_. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer...