Customer Support Agent
6 meses atrás
HireOn Ltd Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.
Position: Customer Support Agent
Location: Lisbon (Santos), Portugal
Employment type: Full-time
Relocation Support: 1200 euro
**DUTIES AND RESPONSIBILITIES**:
- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms
**REQUIREMENTS**:
- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
**OFFER**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others
Pay: From 22,200.00€ per month
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