Customer Support Agent

6 meses atrás


Braga, Portugal HireOn Ltd Tempo inteiro

HireOn Ltd Recruitment is working with a leading multinational technology business that is looking to recruit a German-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform.

Position: Customer Support Agent

Location: Lisbon (Santos), Portugal

Employment type: Full-time

Relocation Support: 1200 euro

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional customer support
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
- Identify the issue the client is facing, troubleshoot and provide the solution
- Identify when the issue should be re-assigned to another department or more senior representative
- Collaborate with other specialists to solve or properly close help tickets  
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
- Maintain and update all job-related administrative forms

**REQUIREMENTS**:

- Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance
- Shifts on weekly rotation with colleagues covering line opening hours from Monday to Friday, 09 AM - 06 PM
- Transportation allowance
- Private health insurance
- Yearly performance bonus
- Relocation allowance and assistance in finding accommodation
- And many others

Pay: From 22,200.00€ per month



  • Braga, Braga, Portugal Blu Selection Tempo inteiro

    Customer Experience Technical Support AgentWe are seeking a skilled Technical Support Agent to join our global customer experience team in Lisbon. As a Technical Support Agent, you will be responsible for providing exceptional support to customers through various communication channels.About the Role:Provide technical support to customers via phone, email,...


  • Braga, Portugal HireOn Ltd Tempo inteiro

    HireOn Ltd. Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Turkish-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: 22 000 - 25000 euro grossyear **DUTIES AND RESPONSIBILITIES**: -...


  • Braga, Portugal Cross Border Talents Tempo inteiro

    French Customer Support Agent Location: Braga, Portugal Position Type: Full-time, On-site Contract: Permanent Are you fluent in French and passionate about delivering top-notch customer service?Join our vibrant team in Braga and embark on a rewarding career with opportunities for growth and development.About Us: We are a dynamic and forward-thinking company...


  • Braga, Portugal DELAgroup Tempo inteiro

    DELAgroup sucht einen Customer Support Agent für einen ihrer angesehenen Kunden. Der Kandidat sollte folgende Voraussetzungen erfüllen: - Wohnsitz in Portugal (in jeder Region des Landes) - Englischkenntnisse auf Niveau C1 oder C2 (ausschlusskriterium) - Duits als Muttersprache (ausschlusskriterium) - Erfahrung oder Wille, in einem Contact Center zu...

  • Customer Support Agent

    4 semanas atrás


    Braga, Braga, Portugal Cross Border Talents Tempo inteiro

    At Cross Border Talents, we are seeking a skilled Customer Support Agent to join our team in Braga, Portugal. As a Remote Support Specialist with Dutch language expertise, you will be the primary point of contact for customers regarding our products and services. Key ResponsibilitiesWe are looking for someone who can provide accurate and timely responses to...

  • Customer Support

    Há 4 dias


    Braga, Portugal Beira Labor, SA Tempo inteiro

    We are looking for Customer Servcice Agents natives or fluent in Italian, French, German and Dutch to work on a BPO French Company in Portugal. We are looking for several international Projects - turism area, health area, internet, coffee, assurance, equipments, credits... If you are living in Portugal (From Vila Real, Bragança until Algarve you can...


  • Braga, Braga, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Technical Support Agent will be multifaceted:Provide support to customers by responding to inbound requests and documenting relevant case information in a timely manner.Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels while maintaining a professional...


  • Braga, Portugal KGR Tempo inteiro

    We are recruiting for an international company a Dutch speaking Customer service Agent, Hybrid position in Portugal **Missions**: - Communicate with customers using various channels - Ensure customer satisfaction and provide professional customer support - Support standard queries - Develop an understanding of customer’s position and service delivery...


  • Braga, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Join Our Team in Riga as a Customer Support Agent!Are you fluent in German and English, with a knack for problem-solving and a passion for customer satisfaction? If so, we have an exciting opportunity for you to join our client's brand-new office in Riga and work on an exhilarating project with a renowned Swedish fin-tech client.About our Client:Our client...


  • Braga, Portugal KGR Tempo inteiro

    We are recruiting for an international company a French and Portuguese speaking Customer service Agent, Hybrid position in Portugal **Missions**: - Communicate with customers using various channels - Ensure customer satisfaction and provide professional customer support - Support standard queries - Develop an understanding of customer’s position and...


  • Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Start: 8th January or 29th January **Tasks**: As a Customer Support Agent for a leader Automotive Group company, your role will involve providing customer assistance to guarantee and improve a great relationship between the company and its users. You will ensure that performance goals are met across all operations. And that we fulfill client expectations...


  • Braga, Portugal KT Global recruitment Tempo inteiro

    **FRENCH CUSTOMER CARE SERVICE AGENT** **Braga** **Responsibilities**: - Respond to inbound customer requests, by phone and / or in writing; - Ensure excellent customer satisfaction - Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented - Collaborate with other technicians to...


  • Braga, Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Overview: As a Customer Support Agent at Personalbüro U. Herrmann, you will play a vital role in providing exceptional customer experiences and ensuring operational excellence. Your primary focus will be to respond to customer inquiries, resolve issues efficiently, and maintain accurate documentation of interactions and resolutions.


  • Braga, Braga, Portugal Apply2Day Tempo inteiro

    Company OverviewA dynamic company, Apply2Day, is looking for a skilled Norwegian Customer Agent to join its team in Greece. Our company prides itself on redefining customer service and providing a fast-paced work environment.SalaryThe successful candidate will receive a competitive remuneration package of 14 salaries per year, amounting to approximately...


  • Braga, Portugal timeframe Tempo inteiro

    Time for a new challenge? We are looking for committed and motivated employees to join our team in Braga **Your responsibilities**: - Assisting our customers with online identifications - Ensuring a smooth identification process - Providing friendly and professional customer support **What we offer you**: - Welcome bonus - Attractive salary paid 14...

  • Service Desk Agent

    Há 3 dias


    Braga, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading tech company that is looking to recruit a French speaking Service Desk Agent to join their team. Position: Service Desk Agent Location: Braga, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Communicate with customers using various channels and respond...


  • Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Start:  8th January or 29th JanuaryTasks:As a Customer Support Agent for a leader Automotive Group company, your role will involve providing customer assistance to guarantee and improve a great relationship between the company and its users.You will ensure that performance goals are met across all operations.And that we fulfill client expectations related...

  • Customer Service Agent

    1 semana atrás


    Braga, Portugal Personalbüro U. Herrmann Tempo inteiro

    Start:  9th January or 30rd January or 20th FebruaryTasks:As a Customer Support Agent for a leader Automotive Group company, your role will involve providing customer assistance to guarantee and improve a great relationship between the company and its users.You will ensure that performance goals are met across all operations.And that we fulfill client...

  • Customer Support Agent

    7 meses atrás


    Braga, Portugal timeframe Tempo inteiro

    **Verstärke unser **deutschsprachiges** Customer support Team!** Bei timeframe suchen wir Kundenbetreuer/innen, die kommunikativ sind und uns helfen, die Bedürfnisse unserer Kunden zu erfüllen. Wenn dies auf dich zutrifft, warte nicht länger und werde Teil unserer multikulturellen Familie in Matosinhos! **Was deine Aufgabe sein wird**: -...

  • English Customer Support

    4 meses atrás


    Braga, Portugal Fujitsu Tempo inteiro

    **English IT Support - Full-Time Job | Fujitsu Portugal GDC Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the...