Customer Success Account Manager Spanish Speaker
2 semanas atrás
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
Customer Relationship Management
- Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders. Expands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
- Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
- Initiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities. Partners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
Technical Relevance
- Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages broad foundational industry and technical expertise to enable customer success. Identifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions. Strengthens Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
Customer Success Leadership
- Engages in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Promotes the organizational and customer success strategy with customers. Aligns Microsoft technology and services with the customer's goals and objectives to form a cooperative strategy. Engages in account team planning, promoting business and technical needs for change that challenge customer thinking. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
- Leads the str
-
Customer Success Manager
2 semanas atrás
Lisboa, Portugal GIGROUP Tempo inteiroWe are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluenc in Spanish and English. What would your day-to-day look like: - Be the first point of contact and manage customer satisfaction - Recognize customers who need more assistance through proactive checks guided by indicators - Execute an account...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager - Spanish market Lisboa Customer Success Manager - Spanish market Lisboa Lisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest- ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager - Spanish market Lisboa Customer Success Manager - Spanish marketLisboaLisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest- ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
4 semanas atrás
Lisboa, Portugal Agicap Tempo inteiro**Lisbon** **Customer Success - Onboarding /** **Permanent - Full-Time /** **Hybrid** - Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs...
-
Customer Success Manager
2 semanas atrás
Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
1 semana atrás
Lisboa, Portugal The Sales Gang Jobs Tempo inteiro**(We are supporting our client, Companeo, to find a great Customer Success Manager in Lisbon. Check it out)** **The company**: Companeo is a company established in 2000 and is a market leader in Europe, acting and establishing connections between suppliers and professionals; Companeo's main objective is to simplify your supplier search. - "Over 10,000,000...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal GIGROUP Tempo inteiroWe are recruiting a Customer Success Manager for a French Marketing Company in Lisbon (presential) with fluenc in Spanish and English.What would your day-to-day look like:Be the first point of contact and manage customer satisfaction Recognize customers who need more assistance through proactive checks guided by indicators Execute an account management plan...
-
Customer Success
2 semanas atrás
Lisboa, Portugal Veesion Tempo inteiro**The company**: We work with more than 2500 stores in 25+ countries and have the ambition to equip all retail sectors (pharmacies, cosmetics, clothing, electronics, hardware...). Joining Veesion now, in our Paris or Lisbon office, is an opportunity to grow in a very international environment and revolutionize the Retail industry. **Job description**: The...
-
Customer Success
2 semanas atrás
Lisboa, Portugal Veesion Tempo inteiro**The company**: We work with more than 2500 stores in 25+ countries and have the ambition to equip all retail sectors (pharmacies, cosmetics, clothing, electronics, hardware...). Joining Veesion now, in our Paris or Lisbon office, is an opportunity to grow in a very international environment and revolutionize the Retail industry. **Job description**: The...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager Spanish market Lisboa Customer Success ManagerSpanish marketLisboa Lisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in...
-
Customer Care
2 meses atrás
Lisboa, Portugal EffTALENTS Tempo inteiroWorking together with the Customer Success Spain team and the HQ Support team, you will have a direct relationship with clients and you will provide regular feedback to the Product team. **Follow up on customers requests from online chat (50%)** - Qualify and prioritize requests so that they are processed as efficiently and quickly as possible - Assist and...
-
(Spanish W/ French) Customer Success Manager
2 meses atrás
Lisboa, Portugal Eugenia Talent Tempo inteiro**About the job (Spanish W/ French) Customer Success Manager**: **Position Type**: Full time **Languages**: Spanish French **Sector**: Customer Service / Facilities Management **About our client**: Are you tired of big size companies and developing your career within a smaller kind of start-up company sound exciting to you ? So this opportunity is made...
-
Customer Success Manager
Há 3 dias
Lisboa, Portugal Agicap Tempo inteiro.Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCustomer Success Manager - Spanish market Lisboa Customer Success Manager - Spanish marketLisboaLisbon, Lisbon, Portugal Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest- ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in...
-
Customer Success Manager
2 semanas atrás
Lisboa, Portugal Buscojobs PT C2 Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
-
Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Agicap Tempo inteiroCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years.GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their...
