Customer Care

2 meses atrás


Lisboa, Portugal EffTALENTS Tempo inteiro

Working together with the Customer Success Spain team and the HQ Support team, you will have a direct relationship with clients and you will provide regular feedback to the Product team.

**Follow up on customers requests from online chat (50%)**
- Qualify and prioritize requests so that they are processed as efficiently and quickly as possible
- Assist and train the various users
- Ensure a smooth flow of information with the rest of the CS team
- Participate in product improvement in collaboration with the Tech and Product teams

**Become Spain Banking expert (30%)**
- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
- Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations

**Contribute to advanced accounts implementations (20%)**
- Assist our Onboarding and Key Account team in the implementation of advanced setup
- Train new Customer Success Managers on customer data integration processes

**What we are looking for**:

- Native/Fluent Spanish speaker - Catalan is a plus
- English B1-B2
- Bachelor's Degree (mandatory)
- Excellent excel skills
- Problem solving mindset
- Passion for consistently providing excellent customer experience
- You are able to show previous success in customer relationship
- CSM in a SaaS environment targeting SMBs is a bonus
- Excellent verbal and written spanish communication skills

**What we offer**:

- Perfect moment in terms of growth and opportunities to join adventure
- Competitive salary
- Fast learning environment, entrepreneurship and team spirit
- An incredible team of entrepreneurs
- Afterworks with the team

**Salary**: 25,000.00€ - 30,000.00€ per year

Habilitações literárias:

- Ensino superior (obrigatório)

Idioma:

- Espanhol (obrigatório)

Application Deadline: 22/07/2023


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