Customer Care
2 meses atrás
Working together with the Customer Success Spain team and the HQ Support team, you will have a direct relationship with clients and you will provide regular feedback to the Product team.
**Follow up on customers requests from online chat (50%)**
- Qualify and prioritize requests so that they are processed as efficiently and quickly as possible
- Assist and train the various users
- Ensure a smooth flow of information with the rest of the CS team
- Participate in product improvement in collaboration with the Tech and Product teams
**Become Spain Banking expert (30%)**
- Become the reference within the Customer Success department for customer data import, banking aggregation and act as the point of contact for the Product team
- Provide structured and quantitative product feedbacks to help prioritise customer data integration features and banking aggregations
**Contribute to advanced accounts implementations (20%)**
- Assist our Onboarding and Key Account team in the implementation of advanced setup
- Train new Customer Success Managers on customer data integration processes
**What we are looking for**:
- Native/Fluent Spanish speaker - Catalan is a plus
- English B1-B2
- Bachelor's Degree (mandatory)
- Excellent excel skills
- Problem solving mindset
- Passion for consistently providing excellent customer experience
- You are able to show previous success in customer relationship
- CSM in a SaaS environment targeting SMBs is a bonus
- Excellent verbal and written spanish communication skills
**What we offer**:
- Perfect moment in terms of growth and opportunities to join adventure
- Competitive salary
- Fast learning environment, entrepreneurship and team spirit
- An incredible team of entrepreneurs
- Afterworks with the team
**Salary**: 25,000.00€ - 30,000.00€ per year
Habilitações literárias:
- Ensino superior (obrigatório)
Idioma:
- Espanhol (obrigatório)
Application Deadline: 22/07/2023
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