IT Service Manager

6 meses atrás


Lisboa, Portugal Boost-IT Tempo inteiro

A BYT é um spinoff da Boost IT que pretende utilizar todo o conhecimento e experiência criados ao longo de 4 anos, com uma equipa de gestão que conta com mais de 15 anos de experiência.Criada em Dezembro de 2021, após 4 anos de prestação do serviço de recrutamento especializado com grande sucesso sob a designação Boost IT.Durante estes 4 anos realizámos mais de 400 processos de recrutamento especializado para 20 clientes diferentes, tanto em Portugal como Internacionalmente.O sucesso da área de negócio de recrutamento directo dentro da Boost IT foi tão grande que decidimos, em 2021, criar a BYT.Estamos a recrutar para contratação direta para um cliente do setor segurador líder multinacional que opera em mercados globais e locais.

Tasks
- Assegurar a operação da infraestrutura e das aplicações críticas de negócio da empresa;
- Assumir a responsabilidade por incidentes relacionados com a infraestrutura e aplicações críticas de Portugal;
- Agir como um interlocutor entre as áreas de negócio, equipas aplicacionais, equipas centrais e fornecedores de infraestrutura;
- Responsável pela implementação de pedidos diários operacionais por parte do negócio e equipas aplicacionais;
- Gerir projetos de infraestrutura e de operacionalização de novas aplicações;
- Assegurar a qualidade da monitorização dos ambientes críticos de forma a garantir o menor impacto possível para o negócio em caso de problemas.

**Requirements**:

- Formação superior em Engenharia Informática ou equivalente;
- Mais 1 ano experiência enquanto Service Manager;
- Fluência na língua inglesa

**Conhecimentos preferenciais**:

- Conhecimentos de ITIL 4 Foundation;
- Conhecimentos em processos ITIL/ITSM (Change Management, Incident Management, Problem Management, etc);
- Conhecimentos genéricos em Administração de Sistemas (Windows Server);
- Conhecimentos genéricos de Cloud Pública (AWS, MS Azure, etc);
- Conhecimentos genéricos de Redes/Networking;


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