Italian Customer Advisor for Online Pharmacy

2 semanas atrás


Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**:
**Do you want to provide support for one of the biggest online pharmacies in Europe**?**
Are you **Italian **native or fluent with strong **English **communication skills?
Looking to make your career in a multicultural environment in sunny and happy **Lisbon**?
**So we have the perfect opportunity for you**

Your future project: join our **Italian Customer Support** team.

**Our Client** is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.

As a customer service specialist in this project, your daily responsibilities will include:

- Give accurate, valid and complete information by using the right procedures
- Be the owner of the customer query and ensuring a timely resolution and response
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

- Native or proficient level of **Italian (C2)**:

- Intermediate level of **English** (at least B2) both verbal and written
- Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**:

- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**:
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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