Dutch Customer Advisor for Online Pharmacy

2 meses atrás


Lisboa, Portugal Foundever Tempo inteiro

**Come and work with us.**

**Do you want to provide support for one of the biggest online pharmacies in Europe**?**
Are you **Dutch **native or fluent with strong **English **communication skills?

Looking to make your career in a multicultural environment in sunny and happy **Portugal**?

**So we have the perfect opportunity for you**

**Our Client** is the pioneer in the online pharmacy market and one of the leading online pharmacies in Europe with webshops in several countries.

As a customer service specialist in this project, your daily responsibilities will include:

- Providing Inbound Customer Care
- Giving advice and information to the customers and approach it with feeling/empathy for their needs
- Ensuring the order and delivery process is smooth for the client
- Dealing with Returns and Complaints
- Identifying root causes to continue ensuring maximum efficiency/processes
- Handle calls as well as written communication within guidelines established
- Ensure the delivery of a quality customer experience on each and every transaction
- Ensure that all complaints are recognized, recorded, confirmed and solved effectively
- Recognize and promote additional products and services to the customers, in line with their needs and requirements

To succeed in the role, you will need to have:

- Native or proficient level of **Dutch (C2)**:

- Intermediate level of **English** (at least B2) both verbal and written
- Excellent listening and written/oral communication skills in supported languages
- A motivated and enthusiastic personality
- Self-organized, planning and prioritization skills
- Patience, empathy, and a unique ability to manage stress
- Ability to work under pressure and adapt quickly to adverse situations
- Technical aptitude and the ability to pick up new technology quickly
- Able to follow guidelines and instructions
- Ability to keep calm and clear-headed in critical situations
- Ability to demonstrate confidence when imparting information or dealing with troubled callers
- Familiarity with ticketing systems
- Experience with policy work, or help resource project management
- Previous, demonstrable experience with creation of online help resources
- Early adopter of technology
- Ability to put customers at ease
- High-speed internet access and appropriate conditions for remote work #LI-Remote
- **Must hold EU citizenship or valid work permit for Portugal**:
**Benefits.**
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture

**Go further with Foundever**

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.



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