IT Technology Services Senior Specialist

4 meses atrás

Porto Salvo, Portugal SAP Tempo inteiro

**We help the world run better**

**ABOUT SAP**

**PURPOSE AND OBJECTIVES**

The Office Technology Team (OTX) is a regional field IT organization that also serves as a global provider for IT Infrastructure Services, specializing in meeting room and office buildouts. Our mission is to ensure rock-solid operations for the services in scope across the globe through a combination of Managed Service and internal experts.

We are actively seeking a Global Meeting Room Technology Specialist to enrich our diverse and talented team. This role is pivotal in maintaining and advancing our meeting room technologies across a vast network of 6,000 global meeting spaces.

This role offers a fantastic opportunity to join a unique global team that is committed to diversity, equity and inclusion whilst developing skills in project management, operational management, and other areas of IT.

**KEY RESPONSIBILTIES**
- Participate in the assessment, testing, and implementation of innovative meeting room technologies on a global scale.
- Manage the deployment and operational excellence of AV equipment, ensuring a consistent and high-quality experience in all meeting rooms.
- Collaborate with international teams to align technology standards and practices, fostering a unified approach to global communication.
- Provide expert-level support and training to ensure all team members can effectively utilize meeting room technologies.
- Develop and document standardized processes for meeting room technology management, troubleshooting, and support. Maintain clear and accessible process documentation for the team’s reference.
- Generate and maintain reports related to meeting room technology performance, usage, and trends. Provide insights and recommendations based on data analysis.
- Create clear and user-friendly guides for meeting room technology usage, troubleshooting, and best practices. Ensure that end users have access to comprehensive documentation to enhance their experience.
- Monitor the technology in meeting rooms, including audiovisual equipment.

**QUALIFICATIONS**
- Education:

- High school diploma or bachelor’s degree (preferred).
- Experience:

- Over 2 years in AV/Meeting Rooms equipment.
- Over 3 years in second-level IT support or technical implementation roles.
- Project Management Experience.
- Proficient in IT asset management systems, showcasing a robust skill set with relevant tools and processes.
- Demonstrated experience in a global setting.
- Skills:

- Technical expertise in audiovisual equipment.
- Certification in audiovisual technology (desirable).
- Certification in project management (desirable).
- Strong problem-solving and troubleshooting abilities.
- Clear communication and interpersonal aptitude.
- Proficiency in Windows, MacOS, iOS, Android, SharePoint, Office 365, Power BI, Teams, and Power Platforms.
- General IT knowledge with strong troubleshooting skills.
- Willingness to learn and adapt to new technologies.
- Ability to work independently and collaborate globally.

**LOCATION**

**Europe - Portugal (Lisbon)**

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 392947 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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