Rooms Controller

3 semanas atrás

Lisboa, Portugal Marriott International, Inc Tempo inteiro

**Job Number** 24030046

**Job Category** Rooms & Guest Services Operations

**Location** Lisbon Marriott Hotel, Avenida dos Combatentes 45, Lisbon, Portugal, Portugal VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Why work with us?**

If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity

Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too

We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy.

**The Job**
- Assign room according to guest request and preferences whenever possible.
- Pre-register designated guests and prepare key packets.
- Organize and coordinate check-in/pre-registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out-of-order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check-ins/check-outs.
- Activate room keys.
- Secure valid payment.
- Identify any over-commitments.
- Perform duplicate reservation checks; block rooms.
- Run daily reports.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.

**What are we looking for?**
- Have relevant work experience
- Speak fluent English and Portuguese.
- Eligibility to work in Portugal.
- Experience working with Opera is a plus.

**What do we offer?**
- A professional environment to work in;
- Personal coaching & training to support you in your day-to-day job;
- Career possibilities within Marriott International;
- A TakeCare program, where we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
- Many social activities, such as our Associate Appreciation Week;
- All meals at our cafeteria are included;
- We also provide a locker and uniform, when applicable.
- Health Insurance after 1 month

For more information about the Lisbon Marriott Hotel please have a look on our website.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

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