Supervisor Airport Services

3 semanas atrás

Lisboa, Portugal The Emirates Group Tempo inteiro

Job Purpose: - Deploy available resources to best advantage in order to satisfy Customer and operational requirements arising during each duty period. - Analyse anticipated operational problems such as over bookings, adverse weather, delays, cancellation of flights, crew flight time limitations etc., and undertake remedial and pro-active action in line with relevant procedures to mitigate disruption to customers. - Ensure that all post flight activity is completed correctly, including flight and related ticketing reporting, in order to protect Company revenue and to facilitate the handling of customers and dead load at an-route stations and destinations. - Support, and if necessary undertake, the processing of all baggage claims and control expenditure on damaged baggage replacements and lost baggage claims as per applicable procedures and in a timely manner. - Conduct staff performance reviews (i.e. setting staff’s objectives and development plan) and support the PM process by ensuring feedback is provided to staff within stipulated time limits. - Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates Customer’s expectations are met or exceeded. - Control expenditure on general consumables, stock, lounge items & etc. - Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence. - Ensure the expeditious and accurate completion of all reports & statistical data including Customer trends, meal wastage and recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control. - Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty. - Ensure all agents working for, or on behalf of EK, are well motivated, groomed, given coaching /guidance and that they are able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. Also provide required feedback into the lounge agents PM process. - In conjunction with the catering supplier conduct menu presentations and implement new or adjusted menu. - Supervisor will be responsible for projects and championing areas of the operation e.g. check-in, boarding, connections, arrivals, lounge etc. and will need to work with all stakeholders and service partners to ensure service delivery to Emirates standards, and will be involved in reviewing the product and services as required to further enhance these. - Conduct regular self-audits to ensure Emirates specified standards on products, services, policies and procedures are followed consistently. Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance. - When required undertake and support operational duties across all areas of the operation, and related admin duties. - Play a key role in emergency response planning, exercising, and if ever activated, coordinate and work with appropriate stakeholders to react to an incident.
Qualifications & Experience: - Minimum ‘O’ Level or equivalent - Must have completed relevant and recognised professional training courses and have experience working in Passenger Services and Ground Operations - Experience in supervising, guiding, coaching and motivating staff - A working knowledge of Reservations/Fares and Ticketing, Departure Control System - Knowledge of Baggage Tracing and Claims Handling - Knowledge of Microsoft Word/ E-mail / Excel advantageous - Advanced skills in customer service delivery - Fluent in written and spoken English and Portuguese Information - Applicants must have the legal right to live and work in Portugal. The Company will not provide assistance with obtaining work permits.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.

  • Airport Services Director

    Há 3 dias

    Lisboa, Lisboa, Portugal Descompagnons Trabalho Temporário Lda Tempo inteiro

    About the Company:Descompagnons Trabalho Temporário Lda aims to make low-cost travel easy by connecting millions of people to what they love using Europe's best airline network, great value fares, and friendly service. As a key member of our operations team, you will be working towards achieving this goal. Our company values individuality, empowering our...

  • Airport Host

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buzz Dmc Tempo inteiro

    Sou uma empresa: Buzz DMCPrestigiado DMC no setor do Turismo em Portugal, pretende recrutar para o seu escritório de Lisboa um/a Airport Assistant para a Operação Viking; Descrição / Funções: Acompanhar, gerir e organizar as tarefas que garantem a boa receção e encaminhamento dos nossos clientes na chegada ao aeroporto.Requisitos : PERFIL...

  • Airport Host

    3 semanas atrás

    Lisboa, Lisboa, Portugal Buzz DMC Tempo inteiro

    Empresas: Buzz DMCPrestigiado DMC no setor do Turismo em Portugal, pretende recrutar para o seu escritório de Lisboa um/a Airport Assistant para a Operação Viking; Descrição / Funções: Acompanhar, gerir e organizar as tarefas que garantem a boa receção e encaminhamento dos nossos clientes na chegada ao aeroporto.Requisitos : PERFIL PRETENDIDO:...

  • Airport Host

    2 semanas atrás

    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    person_add+50 inscritos a esta oferta de empregoPrestigiado DMC no setor do Turismo em Portugal, pretende recrutar para o seu escritório de Lisboa um/a Airport Assistant para a Operação Viking;Descrição / Funções:Acompanhar, gerir e organizar as tarefas que garantem a boa receção e encaminhamento dos nossos clientes na chegada ao...

  • Airport Operations Team Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    Job OverviewThis role is responsible for overseeing and coordinating the airport operations support team. The ideal candidate will have experience with cloud technologies and services, as well as effective communication skills.

  • Airport Operations Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal easyJet Airline Company PLC Tempo inteiro

    About the RoleWe are seeking a highly skilled Airport Operations Manager to oversee the safe and efficient operation of our airline services. The successful candidate will be responsible for managing third-party suppliers, ensuring compliance with safety regulations, and driving cost-effectiveness in ground handling and de-icing contracts.The ideal candidate...

  • Contact Center Supervisor

    Há 2 dias

    Lisboa, Portugal Intelcia Shared Services Tempo inteiro

    Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua! A Intelcia Shared Services, está à procura de um Contact Center Supervisor talentoso e experiente para reforçar a equipa de Contact Center de outbound. **As tuas...

  • Supervisor Aba

    Há 2 dias

    Lisboa, Portugal Centro ABCReal Portugal Tempo inteiro

    Procuramos os melhores para se juntarem à nossa equipa ABA! Tens formação superior em Psicologia, Educação (educadores de infância, professores) ou Serviços Sociais? Queres dar um passo importante na tua carreira e tornar-te Supervisor ABA? Esta pode ser a oportunidade ideal para ti! Estamos a abrir um concurso com 3 vagas, à procura de...

  • Housekeeping Supervisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    Social network you want to login/join with:Housekeeping Supervisor - with Great Benefits, LisboaClient:HiltonLocation:Lisboa, PortugalJob Category:OtherJob Description:We are looking for an ambitious Housekeeping Supervisor to join our exceptional team at Hilton in Lisboa.Growing your career as a Full Time Housekeeping Supervisor is an awesome opportunity to...

  • Supervisor de Processos

    Há 2 dias

    Lisboa, Lisboa, Portugal Rumos Tempo inteiro

    A Rumos Consulting busca um profissional experiente para o cargo de Supervisor de Processos em Lisboa.O supervisor de processos será responsável por:Gerenciar e supervisionar as operações das diversas equipas;Identificar constrangimentos operacionais e implementar soluções eficazes;Analisar indicadores operacionais das diferentes equipas e fornecer...

  • Airport Operations Manager

    Há 2 dias

    Lisboa, Lisboa, Portugal Easyjet Airline Company Plc Tempo inteiro

    **About the Role**As a key member of our operations team, you will be responsible for overseeing the safe and timely operation of our airline services. You will work closely with regional airport ops and contract managers to manage third-party suppliers, focusing on safety, compliance, and supplier relationships.**Key Responsibilities**Oversight of ground...

  • Supervisor de Atendimento

    Há 6 dias

    Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

    Estamos procurando um Supervisor de Atendimento que possa garantir um serviço de qualidade aos nossos clientes.O Supervisor de Atendimento será responsável pelo atendimento presencial e serviço a clientes, incluindo a resolução de problemas e a prevenção de reclamações.Além disso, será responsável pela gestão de espaço de restauração e...

  • Supervisor de Limpeza

    1 dia atrás

    Lisboa, Portugal Serlima Tempo inteiro

    O Grupo Serlima é constituído por um conjunto de empresas especializadas na gestão em outsourcing de serviços integrados na área dos Facility Services. A SERVILIMPE, uma das empresas inseridas no grupo, encontra-se de momento a recrutar Supervisor de Limpeza (M/F). **Responsabilidades**: - Gerir, formar, supervisionar e avaliar equipas de...

  • Housekeeping Supervisor

    Há 6 dias

    Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

    Social network you want to login/join with:Housekeeping Supervisor - with Great Benefits, LisboaClient:HiltonLocation:Lisboa, PortugalJob Category:OtherJob Description:We are looking for an ambitious Housekeeping Supervisor to join our exceptional team at Hilton in Lisboa.Growing your career as a Full Time Housekeeping Supervisor is an awesome opportunity to...

  • Contact Center Supervisor

    4 semanas atrás

    Lisboa, Portugal Intelcia Shared Services Tempo inteiro

    Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua. A Intelcia Shared Services, está à procura de um Contact Center Supervisor talentoso e experiente para reforçar a equipa de Contact Center de outbound no setor de...

  • Contact Center Supervisor

    1 dia atrás

    Lisboa, Portugal Intelcia Shared Services Tempo inteiro

    Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora de evolução contínua. A Intelcia Shared Services, está à procura de um Contact Center Supervisor talentoso e experiente para reforçar a equipa de Contact Center de outbound no setor de...

  • Contact Center Supervisor

    1 dia atrás

    Lisboa, Portugal Intelcia Shared Services Tempo inteiro

    Intelcia, player global de sucesso há 20 anos, asseguramos as condições para atrair, acolher e desenvolver o talento numa cultura de pertença, positiva, inspiradora, de evolução contínua. A Intelcia Shared Services, está a procurar um Contact Center Supervisor talentoso e experiente para reforçar a equipa de Contact Center de outbound no setor...

  • Stewarding Supervisor

    3 semanas atrás

    Lisboa, Lisboa, Portugal Sheraton Hotels & Resorts Cascais Tempo inteiro

    This is a full-time on-site role located in Cascais for a Stewarding Supervisor at Sheraton Hotels & Resorts Cascais. The Stewarding Supervisor will be responsible for overseeing food preparation, food service, communication, and overall food & beverage operations.Qualifications Supervisory SkillsFood Preparation and Food ServiceEffective...

  • Supervisor De Produção

    Há 7 dias

    Lisboa, Lisboa, Portugal Recipharm Tempo inteiro

    A Recipharm está neste momento a recrutar para a sua equipa um Supervisor de Produção.Líder na indústria farmacêutica, com mais de 75 anos de existência, oferece diversos serviços neste setor, desde o desenvolvimento à fabricação de medicamentos.És um profissional apaixonado pela indústria farmacêutica?Desejas fazer parte de uma equipa...

  • Supervisora

    3 semanas atrás

    Lisboa, Portugal Alcance Secreto, Lda Tempo inteiro

    Supervisor/a - Limpeza C/ Experiência (Zona Lisboa) Entrada Imediata Terá como atribuições principais estabelecer o interface com os clientes, Controlo e Organização das equipas de trabalho e das atividades e serviços de limpeza prestados a clientes, (distribuição de material nos clientes) Pretendemos admitir pessoa com experiência de Chefia de...