Service Quality Supervisor 1

3 semanas atrás

Lisboa, Portugal Galp Tempo inteiro

Galp is an energy company committed to develop efficient and sustainable solutions in its operations and in the integrated offers provided to its clients. We create simple, flexible and competitive solutions for the energy and mobility needs of both industrial and individual consumers. Our portfolio includes multiple types of energy - from renewable electricity to natural gas and liquid fuels.

We contribute to the economic development of the 10 contries in which we operate and to the social progress of our host communities. We are, therefore, leaders in our sector in the main sustainability indexes worldwide. We are 4 geographies, 49 nationalities and more than 6.000 experiences waiting to be shared.

We are looking for people with strength, passion, determination and vision to be part of our growth. Will you accept the challenge?

Let´s Regenerate the Future Together

**Service Quality Supervisor**

**Missão**:
Assegurar que toda a formação das equipas internas e externas da área Residencial é realizada de acordo com as definições táticas da área de Commercial Execellence, alinhadas com a estratégia e políticas de aprendizagem definidas e com os valores e marca Galp. Para tal, deve participar no desenho e deteção adequada das necessidades de formação atuais e futuras da área Residencial, bem como na avaliação da sua eficácia, assegurando a construção, proteção e atualização contínua do conhecimento interno da empresa de forma transversal a todos os canais, alinhado com os valores e a marca Galp.

**Principais Tarefas**:

- participar na implementação de políticas de formação e colaborar no desenvolvimento de planos de formação integrados na estratégia de Excelência Comercial ao serviço das necessidades dos canais/negócios da área comercial da Residencial;
- Alinhar os horários de formação da área, garantindo a capacidade em tempo e recursos para dar a melhor resposta a todos os canais;
- Assegurar a formação de formadores dos diferentes parceiros que colaboram com os canais de venda;
- Conceber conteúdos, bem como ministrar programas de formação para a área Residencial, fornecendo a informação que garanta o cumprimento das normas necessárias;
- Assegurar a qualidade da formação interna e externa para a área Residencial, monitorizando KPIs de qualidade, quer dos formadores quer dos conteúdos ou ferramentas de apoio;
- Desenhar e implementar os processos e acções de avaliação das equipas de forma a ter os talentos mapeados, conhecer pontos fortes e áreas de melhoria, e incentivar as equipas de forma alinhada com o negócio Residencial.

**O que precisa**:

- Competências nas áreas de marketing e comunicação, gestão de negócios ou equivalente;
- Capacidade de empatia e comunicação;
- Forte atitude comercial;
- Fluente em Português e Espanhol; Inglês é opcional;
- Experiência de trabalho similar >3 anos;
- Disponibilidade para viagens frequentes em Portugal e Espanha.

**_Diversity Commitment_**
- At Galp, we promote equality of opportunity and treatment of people regardless of gender, age, religion or belief, different capabilities, sexual orientation, political ideology, race or ethnicity. We believe that diversity creates value and strengthens the Group´s relationships and culture._

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