Senior Billing Specialist
4 semanas atrás
Five9 is a leading provider of cloud software for the enterprise contact centre market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centres, helping organisations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact centre software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
We are looking for a Senior Billing Specialist to join our team in Portugal:
**Key Responsibilities**:
- Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basis.
- Research and resolve billing, credit and accounts receivable issues.
- Review and reconcile account balances in Accounts Receivable.
- Interface with internal customer service and support organisations on customer inquiries.
- Assess current billing operations, offer recommendations for improvement, and assist with implementing new processes.
- Collaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks.
**Key Skills**:
- 3-5 years billing experience.
- SaaS/Software/Technology Experience.
- Complex Contract Review.
- Proficient in MS Office, namely Excel.
- Solid understanding of billing and financial concepts.
- Strong analytical and problem-solving skills.
- Excellent oral, written and interpersonal communications.
- Able to work in stressful situations with firm deadlines.
- High degree of accuracy and attention to detail.
- Capable of making timely, independent decisions.
- Extremely detail oriented with a keen eye for spotting errors and discrepancies.
- Knowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactions.
- Technically savvy, advanced in Microsoft Excel.
- College degree or equivalent work experience.
**Benefits**
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
LI-RS1 #LI-Hybrid
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
- Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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