Ship to Bill Analyst

3 semanas atrás

Lisboa, Portugal HCL Technologies Tempo inteiro

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

**Roles and Responsibilities**:

- Create customer account in SAP;
- Product promotion rules checking, product catalog update;
- Support controls compliance activities;
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution;
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort;

**Requirements**:

- Fluency in Finnish language
- C1 proficiency;
- PC literacy and a good command of English language;
- Prior experience in one of the following activities will be considered an advantage:

- Invoice Management,
- Account Setup,
- Customer Inquiry and Service Request handling,
- Client Solutions,
- Order Processing;
- Good listening and comprehension abilities;
- Ability to effectively communicate, probe and understand customer issues and provide first call resolution;
- Good interpersonal and issue resolution skills;
- Strong collaboration and coordination skills;
**We offer you**:

- Permanent contract
- Competitive salary
- Private health and life insurance from day one in the company
- Working hours: Monday to Friday, day shifts
- Remote
- Meal allowance on card/voucher
- Career progression opportunities
- Parenthood program
- Our facilities include an on-site gym; indoor pool, fitness classes and a football pitch
- Staff canteen with varied food options and river-facing balcony seating
- We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 211,000 employees
- Our company is extremely diverse with 165 nationalities represented
- We offer the opportunity to work with colleagues across the globe
- We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
- We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark
- We offer comprehensive benefits for all employees
- We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

**Equality & Opportunity for All**

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

**Job Types**: Full-time, Permanent

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