Customer Service Senior Supervisor

3 semanas atrás


Évora, Portugal TE Connectivity Tempo inteiro

The Customer Solutions Team in Portugal is the biggest one in EMEA They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to be

Every Senior Supervisor needs to lead his/her team in the best possible way to deliver an Extraordinary Customer Experience while defending TE´s strategy and needs, aligned with TE Management vision and purpose.

**Tasks**:
Building up strong foundations for Portugal ICS Team:

- Build organizational alignment with the team communicating TE Strategy and Values. Define local strategies, set goals and priorities to the team.
- Leading the team to get them correctly focus, trained, coached, engaged and supported to reach the goals established by the Management
- Ensure high quality on service and driving mentality change to remove waste and encourage people to look for improvements
- Participation in improvement projects

Supporting related Customer Segment:

- Timely escalations towards planning and Customer Service Management to avoid high-cost premium freight and line stoppages
- Intensive communication with planning management, production management and demand management, Sales and Marketing, Customers management, Finance, Pricing, WH, Planning and Customer Supply Chain
- Review of Customer Satisfaction Survey results with Supervisor, Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
- Monitoring TEOA Star level achievements according to the given targets for Sales Office, in each Customer Segment
- Sponsorship of Continuous Improvement projects and KAIZEN Events to deliver financial savings (TEBIT) and to create capacity

Managing Direct Reports:

- Alignment with Management for development of talent pipeline including strong succession planning
- Disciplinary and professional Leading of 4-5 Supervisors
- Managing employee administrative data: absenteeism, vacations, extra hours, etcaccording to TE policy
- Year End evaluations for direct reports and Support to the team in Year End Evaluations and Discussion

Sales Office Specific:

- EMEA Hotline Emergency Team: Assure harmonization in methods and procedures to have standard service provided
- Training Facilitator (Training Team): Provide guidelines and Coaching to ensure all training needs are covered

**What your background should look like**:

- University or Technical Degree
- Experience in Customer Service of min 5 years is desirable
- Leadership Experience mandatory
- Experience in project management is an advantage
- Fluent in English is mandatory and other European languages are a plus
- Excellent knowledge of TE processes and systems
- Very good customer and service orientation required
- Focus on team development

**Competencies**:

- Building Effective Teams- Motivating Others- Managing and Measuring Work- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)**ABOUT TE CONNECTIVITY**

**WHAT TE CONNECTIVITY OFFERS**:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority
- Competitive Salary Package
- Performance-Based Bonus Plans
- Community Outreach Programs / Charity Events
- Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.


  • Senior Supervisor

    Há 6 dias


    Évora, Portugal TE Connectivity Tempo inteiro

    The Customer Solutions Team in Portugal is the biggest one in EMEA! They are the face of TE from and to the customer, dealing with customers from the Automotive BU that go from OEM to SEC. This is where you want to be! Every Senior Supervisor needs to lead his/her team in the best possible way to deliver an Extraordinary Customer Experience while defending...


  • Évora, Portugal TE Connectivity Tempo inteiro

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...


  • Évora, Portugal TE Connectivity Tempo inteiro

    Customer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Your tasks**: - Creation and regular follow up of quotes in collaboration with Sales & ICS India - Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS - Coordination of Manual Order entry with...

  • Customer Service Associate

    4 semanas atrás


    Évora, Portugal TE Connectivity Tempo inteiro

    This position is the central point of contact for customers in the household appliances segment and will take care of all daily operational requirements, from inquiry and pre order needs, through all post order activities. The position requires significant day to day contact with customers as well as with TE employees in the sales, materials management,...

  • Supervisor Restaurante

    4 semanas atrás


    Évora, Portugal AHM Tempo inteiro

    Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A **AHM** é uma empresa de gestão hoteleiracom projetos novos em todo o país. Estamos a recrutar para a função de **Supervisor**Restaurante** **/ Bar** (M/F) para o nosso projeto em Évora, **Hilton Garden Inn**. **Principais responsabilidades**: - Supervisionar, avaliar...

  • Rooms Supervisor

    4 semanas atrás


    Évora, Portugal Selina Tempo inteiro

    **Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** You are a person who can be assigned...

  • Quality Control Analyst

    4 semanas atrás


    Évora, Portugal TE Connectivity Tempo inteiro

    The Quality Engineer will act as first point of contact to the customer for complaints thus informing the customer of the relevant information in a timely manner. He/she will be increasing the quality awareness of the employees by auditing and improving the quality operation with the objective of delivering quality products to our customers and contributing...

  • Supervisor(A) De Restaurante

    3 semanas atrás


    Évora, Portugal Discovery Hotel Management Tempo inteiro

    Descrição da Vaga Assegura a organização, a preparação e a máxima qualidade dos serviços/produtos do restaurante e bar propostos ao cliente bem como a organização e coordenação da sua equipa.Principais Responsabilidades • Dirigir, organizar, coordenar e executar todas as tarefas relacionadas com o serviço de bar e restaurante; • Gerir as...

  • Supervisor F&B

    3 semanas atrás


    Évora, Portugal AHM - Ace Hospitality Management Tempo inteiro

    Queres pertencer a um projeto dinâmico e inovador em plena fase de crescimento? A AHM é uma empresa de gestão hoteleira com projetos novos em todo o país. Estamos a recrutar para a função deSupervisor F&B (M/F) para o nosso projeto em Évora, Holiday Inn Express.Principais responsabilidades:Supervisionar, avaliar e formar a equipa de sala;Coordenar e,...


  • Évora, Portugal TE Connectivity Tempo inteiro

    Customer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Main tasks**: - Daily review and resolution of blocks including improvement actions to avoid re-occurrence - Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence - Updating of Customer...


  • Évora, Portugal TE Connectivity Tempo inteiro

    Customer Service is the voice to and from the customer. Every CSR is responsible for support towards the customer. **Main tasks**: - Daily review and resolution of blocks including improvement actions to avoid re-occurrence - Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence - Updating of Customer...

  • Account Manager Ii

    Há 7 dias


    Évora, Portugal TE Connectivity Tempo inteiro

    **Tasks and Responsibilities**: - Identify potential new customers in cooperation with Sales and Marketing - Active lead follow-up - Turn leads into business - Provide Service & Support to small existing customers to develop them to stable growing customers - Drive actions to identify net new customers - Create Profiles for potential new customers and...

  • Project Manager

    4 semanas atrás


    Évora, Portugal TE Connectivity Tempo inteiro

    TE Connectivity's Project Management Teams are responsible for managing the operational aspects of projects from inception through implementation. In this business-critical function, you will manage various stakeholders to ensure that the portfolio of New Product Introduction (NPI) projects meet productivity, quality, and client-satisfaction goals and...


  • Évora, Portugal IKEA Tempo inteiro

    **Job ID**: 231596 **Date posted**: 15/03/2024 **Who you are** - You love customers and are confident in approaching them in a polite and friendly manner. - You are passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. - You have experience...


  • Évora, Portugal IKEA Tempo inteiro

    **Job ID**: 231599 **Date posted**: 15/03/2024 **Who you are** - You love customers and are confident in approaching them in a polite and friendly manner. - You are passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. - You have experience...


  • Évora, Portugal IKEA Tempo inteiro

    **Job ID**: 231597 **Date posted**: 15/03/2024 **Who you are** - You love customers and are confident in approaching them in a polite and friendly manner. - You are passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. - You have experience...


  • Évora, Portugal IKEA Tempo inteiro

    **Job ID**: 231594 **Date posted**: 15/03/2024 **Who you are** - You love customers and are confident in approaching them in a polite and friendly manner. - You are passionate about actively offering all the services available in the IKEA store to help customers make informed choices, which results in a great shopping experience. - You have experience...


  • Évora, Portugal Acústica Médica Tempo inteiro

    Prestigiada Empresa Multinacional, líder no sector de comercialização de próteses auditivas com forte implantação em todo o território nacional, no âmbito do seu plano de desenvolvimento, pretende admitir, para Évora: Assistente de Centro Auditivo (M/F). **Funções**: - Gestão global da agenda do Centro Auditivo; - Contacto telefónico e...

  • Account Manager

    Há 7 dias


    Évora, Portugal TE Connectivity Tempo inteiro

    Responsibility includes promoting TE technology & product to position. With a special focus on TERP and demand creation. Intense customer relationship building and ensuring consistent market share growth. **Responsibilities**: Tasks Summary & Responsibilities - Auto sales growth through the development and execution of the auto channel sales strategy, -...


  • Évora, Portugal TE Connectivity Tempo inteiro

    As a member of the Global Automotive Marketing team, the Product Marketing Analyst will support the planning and execution of product marketing activities for their assigned product portfolio. This position reports to the Senior Manager, Global Product Marketing. Under the direction of the Manager, this role will be responsible for creating and deploying...