Senior Specialist Gbs Program Management Office
2 meses atrás
Purpose & Overall Relevance for the Organization:
- Provides enabling processes to continuously support management of project or program work throughout the organization. Uses the governance, processes, practices, and tools established by the organization and provides administrative support for delivery of the project or program work within its domain.
When appropriate, it may also develop tools and practices to specifically support a particular project effort. Additionally, it may support mentoring, training, and certification activities for project managers within its area of responsibility.
Guides and monitors the activities of projects or multiple related projects or program. Develops project plans, schedules, budgets and deliverables.- Key Responsibilities and General Accountabilities:
- Applies project management methodology, best practices and standards
- Monitors the competing constraints of scope, schedule, budget, quality, resources and risk
- Provides a consultative role to projects and or programs by supplying templates, best practices, training, access to information and lessons learnt from other projects
- Provides project / program management with regular performance status, variances to plan and identification of areas for corrective actions
- Coordinating communication across projects
- Monitors compliance to project management standards, policies, procedures and templates
- Key Performance Indicators:
- Project/Program delivery vs. schedule evaluations
- Customer feedback evaluations.
- Project/Program cost vs. budget evaluations.
- Formal evaluations by project/Program manager.
- Stakeholder feedback evaluations.
- Project/Program compliance evaluation
- Key Relationships:
- Senior Leadership Team
- GBS Transition team
- Functional Service Leads
- Hub Leads
- Process Owners (Process Excellence teams)
- Operations Leads
- Tech and Global IT
- Suppliers
- Knowledge, Skills and Abilities:
- Job Overview:
- Monitors, reports and communicates against the competing constraints of scope, schedule, budget, quality, resources and risk of a single project or work stream.
- General project administration and support such as tool administration, new joiner activities, facilities management, project communication and basic reporting
- Know-How: Technical Know-How, Management Breadth, Human Relation Skills:
- Project management methods, relevant organization, disciplines and E2E process.
- Knowledge & experience of Microsoft Office (Word, Excel, PowerPoint)
- Knowledge of project management methods in Company Company (e.g., AGILE/SCRUM, PMBOK) and of estimation techniques (resources, time and risks) for the relevant functions / disciplines
- Demonstrated experience of adequate soft-skills
- Problem Solving: Thinking environment & challenge
- Prepares action plans for the current month and has a clear sense of what will be achieved in the months to come.
- Takes a business approach to planning, coordinating and scheduling
- Accountability: Freedom to Act, Magnitude, Decision Making
- Objectives of action are clearly defined by policies and directives, but some freedom is permitted in achieving results.
- Ongoing responsibility for supporting projects that impact the short term goals of the organization.
- Exercises judgment and influence on key process decisions within team.
- Project budget typically > € 0.5M
- Team size
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