![Ria](https://media.trabajo.org/img/noimg.jpg)
Agent Support
2 meses atrás
Being main point of support for agents.
- Monthly meetings to review the evolution of each area.
- To investigate benchmarking of competitors:
- Calling the competition.
- On internet.
- Investigation with clients (agents) to investigate who works with the competition or our own agencies.
- To attend the customers (agents) in the assigned area by phone, trying to solve their doubts and/or problems in a daily basis, inform them about the commissions and charges and give to the agents the recommendation to obtain more benefits from their business.
- To monitor the evolution of the agents: keeping regular contact with them when their activity is diminishing or when we have information about the activity of RIA agent with the competition.
- To assess the satisfaction of the agent with the company service.
- Check in the Google Earth the locations of the main agents and their nearest competitors on the map, to provide the best exchange rate possible.
- To do periodic reports for the Management: daily production (number of transfers)/country, production/agent, production/geographic area to undertake the right action for the development of it.
- Improve the exchange rate according to the agent request: comparative with the competition rates, distance, production/potential of the agent.
- High skills of the informatic tool, particularly Excel. Power BI is a plus.
- Excellent understanding of the management of the exchange rates and the effects over the activity that these changes can have.
- High valuable: knowledge about “Revenue/Yield management”: “The challenge is to sell the right resources to the right customer at the right time for the right price”.
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support Specialist Workster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks:Communicate with customers using...
-
Agent Support
1 semana atrás
Lisboa, Lisboa, Portugal Ria Tempo inteiroBeing main point of support for agents. Monthly meetings to review the evolution of each area. To investigate benchmarking of competitors:Calling the competition. On internet. Investigation with clients (agents) to investigate who works with the competition or our own agencies. To attend the customers (agents) in the assigned area by phone, trying to solve...
-
Agent Support Officer
1 semana atrás
Lisboa, Lisboa, Portugal SmallWorld FS Tempo inteiroHere at SmallWorld Financial Services, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and...
-
Customer Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...
-
Customer Support Agent
4 semanas atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...
-
Customer Support Agent
Há 18 horas
Lisboa, Portugal Cross Borders Talents Tempo inteiro**We from Cross Border Talents are looking for Italian speakers for the role of Customer Support Agent, to work in Lisbon.** **Your Role as a Customer Support Agent** - Answer to inbound calls and customer inquiries - Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic...
-
Customer Support Agent
3 semanas atrás
Lisboa, Portugal Adecco Tempo inteiroAdecco HR through it's shared service center team is currently looking for a Costumer Support Agent (M/F), for one of its clients in the Sports and Betting Sector: **Job Fuctions**: Clarifies any doubts/issues related with company’s service and products (sports betting and casino products) and clients accounts, through support channels; - Forwards...
-
Customer Support Agent
Há 3 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
German-Speaking Customer Support Specialist
1 semana atrás
Lisboa, Lisboa, Portugal SUPPORT PARENTSGISP Tempo inteiroGerman-Speaking Customer Support SpecialistWorkster Recruitment is partnering with a top multinational technology firm to hire a German-speaking Customer Support Agent for their Lisbon office. The selected candidate will be responsible for assisting customers with premium memberships on a streaming platform.Your Tasks: Communicate with customers using...
-
Customer Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon.Position: Customer Support AgentLocation: Lisbon, PortugalEmployment type: Full-timeRemuneration: Base salaryDUTIES AND RESPONSIBILITIES: Identify issues the clients are...
-
Flight Support Agent
2 meses atrás
Lisboa, Portugal Vista Global Tempo inteiroJob Profile: Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. Vista Flight Support provides the operating and planning system as well as services related to flight preparation....
-
Customer Support Agent
1 semana atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit an Italian-speaking Customer Support Agent for their offices in Lisbon. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Identify issues...
-
Flight Support Agent
2 meses atrás
Lisboa, Portugal Vista Global Tempo inteiroJob Profile: Vista Flight Support is a service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the world's...
-
Flight Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal VistaJet Tempo inteiroJob Profile:Vista Flight Support is a service provider to all operating partners within the Vista group. Vista clients have flown to over 1,900 airports in 96% of the world's countries, we have never done the same flight twice in 20 years. Vista Flight Support provides the operating and planning system as well as services related to flight preparation. These...
-
Flight Support Agent
Há 3 dias
Lisboa, Portugal Vista Global Tempo inteiroJob Profile: Vista Flight Support is a service provider to all operating partners within the Vista group — the world’s number one on demand charter operator, integrating a unique portfolio of companies offering asset-light solutions to cover all key aspects of business aviation. So far, our clients have flown to over 1,900 airports in 96% of the world's...
-
Chinese Customer Support Agent
Há 2 dias
Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talents is recruiting Chinese Customer Support Agents to work in Lisbon, Portugal. Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a Customer Support Agent is to support their...
-
Customer Support Agent
3 semanas atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Title: Customer Support Agent (French Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French....
-
Customer Support Agent
3 semanas atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Title: Customer Support Agent (French Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in French....
-
Customer Support Agent
Há 4 dias
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Title: Customer Support Agent (German Speaker)** **Location**: Lisbon, Portugal **Job Type**: Full-Time **About Us**: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German....
-
Dutch Customer Support Agent
1 semana atrás
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroCross Border Talents is recruiting Dutch Customer Support Agents to work in Lisbon, Portugal.Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their...