French Speaking Customer Service Representative For
Há 1 mês
French speaking Customer Service Representative for Mobile video games project in Lisbon, Portugal
**Job details**:
**Location**
Lisbon
**Discipline**
- Customer Service**Reference**
36286
**Contact Name**
Maxime Jeanne
**Job description**:
**French speaker Customer Service Repres**entative for **Mobile video games project**
**About our client**:Our client is a French group of companies, the worldwide leader in Customer Experience Management and shared services for international markets. With their team of 9.000 employees, from 82 nationalities, we are providing services in 35 languages for 64 markets.
Our client is considered eight times the best company to work for in Portugal by the Great Place to Work Institute. Furthermore, they were awarded four times by Exame Magazine as one of the best companies to work for in Portugal and the best company within their sector.
**Responsibilities**
- Maintain an expert knowledge of our filters, along with the tools you will use to fine-tune them;
- Maintain a strong understanding of the gaming Community and Safety Policy guidelines;
- Maintain a deep, active, and dynamic knowledge of your language market(s)’s pop culture, current affairs, and online vernacular;
- Support the moderators of your local office/language market:
- Spend ample time working in moderation queues and maintain confidence among your market team(s) as their authority for language moderation;
- Provide your market team(s) with tangible pop culture & current affairs material (e.g., magazine subscriptions);
- Conduct frequent workshops to local agents on pop culture & current affairs;
- Maintain pop culture & current affairs guidelines for your language market(s) for agent reference.
- Support broader Trust & Safety projects.
**Your Profile**
- Fluent in French and good command of English
- Willing to start an international experience - work abroad
- Excellent communication and interpersonal skills and team spirit
- Able to handle confidential and/or highly sensitive information
- Experience in customer service (preferred)
**Our Offer**
- Fixed Salary + bonus
- Accommodation in a room of our client owned apartment
- Initial flight expenses refund
- Free annual flight to the home country
- Private health insurance
- Free Portuguese language courses, water sports, soft trekking, and much more
- International career in a multicultural environment
- Possibility of cooperation with leaders in various industries
- Intensive training and familiarization phase
- Ample opportunity to grow and evolve within our organization
**Why move to Portugal?**
Portugal is famous for its warm weather, and generally, the weather in Portugal is warm all year long. But depending on where you settle in the country, you will be able to experience weather differences. For example, if you settle in the south, the weather will be far more hot and dry than if you settle in the northern part of Portugal, where there is a more temperate climate. As in all other countries, you will also be able to experience regional differences in Portugal depending on where in the country you choose to settle. In cities such as Lisbon and Porto, you will be able to experience a vibrant city life that offers shopping, historical and cultural experiences, while in the countryside you will experience small, pleasant villages.
**_ We are a leading multilingual recruitment specialist agency, connecting talent from France, Netherlands, Belgium, Italy, Spain and many more with businesses from all over the world. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries_
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