![Reloading](https://media.trabajo.org/img/noimg.jpg)
End User Support
2 semanas atrás
**Hi there**
We are looking for a **End user support.**
**Hybrid**
Location: Maia, PT
**About us**:
Reloading® it's a trademark registered in 2014 (owned by Holding TR105) as a result of the achievements obtained since 2009 in training and consultancy services, with over 500 trainees and in collaboration with more than 30 national/international companies.
Areas of Activity:
- Business Analysis / Demand Management;
- Project Management;
- Service Management.
Portfolio: Reloading's solution portfolio is divided into two areas that respond to the established offering model and are as follows:
Training: All offerings always require a primary assessment to tailor Reloading's approach to the client. This process aims to adapt our offerings to the specific needs and requirements of each client.
Consultancy: Consultancy is aimed at clients of an entrepreneurial nature.
**Requirements**:
- Excellent communication, empathy, patience, and the ability to explain technical concepts in simple terms to the user;
- General IT knowledge for user support;
- Experience in managing Active Directory, particularly in the creation and management of users and groups;
- Familiarity with basic cybersecurity principles (malware detection and removal, password management, identification of phishing and ransomware);
- Experience in installation, configuration, diagnosis, and troubleshooting of:
○ Hardware (desktops, laptops, printers, and peripherals);
○ Operating systems (Windows 10+ and macOS), including image management processes;
○ Wired and wireless network connectivity;
○ Remote support tools (Remote Help, Quick Assist);
Additional valued skills:
- Experience with ticketing tools (GLPI, Easyvista, ServiceNow, CA, etc.);
- Familiarity with:
- Intune;
- Microsoft 365 services;
- Azure;
- PowerShell.
If you're passionate about it and ready to make an impact, we want to hear from you
Pay: 1,900.00€ - 2,200.00€ per month
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