IT Dispatch Specialist

2 meses atrás

Lisboa, Portugal SourceChain Solutions Tempo inteiro

As an IT Dispatch Specialist at Sourcechain Solutions, you will be responsible for providing first-level contact and conveying resolutions to customer issues. You will be dispatching the appropriate IT service specialist for further troubleshooting and support. This role requires excellent customer service skills and the ability to handle various IT-related issues.

Tasks

**1. Dispatching and Coordination**: Efficiently assign and dispatch IT service requests to appropriate specialists. Monitor resource schedules to ensure prompt time entry on service requests.

**2. Communication**: Act as the primary point of contact for all service requests and incidents. Provide timely updates to customers and ensure proper record-keeping of all activities.

**3. Incident Management**: Evaluate the nature of reported IT service requests and prioritize them based on severity, urgency, and impact on the business.

**4. Documentation**: Maintain detailed documentation of all dispatch activities, including service requests, incident resolution, and customer communication.

**5. Collaboration**: Work closely with the IT team to understand the progress of dispatched tasks and communicate any delays or issues to the customer promptly.

**6. Continuous Improvement**: Contribute to improving client support by actively responding to queries and handling complaints.

**Requirements**:
1. Degree in Computer Science, Information Technology, or related field.
2. Proven experience in a dispatch or similar customer support role.
3. Excellent understanding of IT services and products.
4. Strong problem-solving and decision-making skills.
5. Excellent verbal and written communication skills.
6. Ability to prioritize tasks based on urgency and importance.
7. Ability to work well in a team-oriented environment.

**Benefits**:
At Sourcechain Solutions, we believe that our employees are our greatest asset. As part of our team, you'll enjoy a comprehensive benefits package designed to enhance your work-life balance and meet your diverse needs. This includes competitive compensation, flexible working hours, and the opportunity to work remotely, allowing for a healthy balance between work and personal life. We also offer continuous learning and development opportunities to help you grow your skills and advance your career. Our inclusive and collaborative work environment fosters innovation and encourages team members to bring forward new ideas. Additionally, our commitment to diversity and inclusion ensures that all employees feel valued and respected. With a focus on health and wellness, we provide health insurance coverage and promote a culture of well-being. At Sourcechain Solutions, we not only offer you a job, but we also provide an environment where you can grow, thrive, and make a difference.

Sourcechain Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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