Quality & Training

1 semana atrás


Lisboa, Portugal Ventask Portugal Tempo inteiro

A **Ventask**, empresa **líder em Operações Nacionais e Internacionais** de Contact Center, encontra-se a recrutar **Quality & Training (M/ F)**, para um projeto inovador da **Emma México/Chile/Colômbia**.

O Candidato ficará responsável pela gestão e acompanhamento das operações de Qualidade.

**_Descrição do cargo: _**
- Realização de monitorização de processos e chamadas;
- Criação e desenvolvimento de Planos de Ação;
- Comunicação direta com as operações;
- Dinamização de equipas comerciais (workshops, ações de refresh, etc.);
- Controlo de KPIs operacionais e realização de reports de Quality Specialist;
- Monitorização e Gestão de sessões de calibração.
- **Perfil pretendido**:_
- Ensino secundário completo (requisito obrigatório);
- Skills linguísticos Espanhol Nativo e Inglês C1;
- Experiência comprovada na função;
- Boa capacidade de comunicação e argumentação;
- Destreza informática;
- Capacidade de liderança e gestão de equipa;
- Orientação para objetivos e resultados;
- Capacidade de análise e síntese;
- Disponibilidade imediata.
- **Oferta**:_
- Vencimento base compatível com a função;
- Progressão de carreira;
- Formação inicial e contínua;
- Horário fixo de segunda a sexta-feira.

**Tipo de oferta**: Período Integral, Integral/Full-time

Horário de trabalho:

- De segunda à sexta-feira
- Turno de 8 horas

Remuneração suplementar:

- Diuturnidade



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