Nordics Speakers

5 meses atrás


Lisboa, Portugal HAYS Tempo inteiro

BPO with prestigious clients is recruiting a new team due a new client onboarding

**The company you're going to work at**:
BPO with prestigious clients in several areas such as hospitality and bank is recruiting a new team due a new client onboarding.

**Your new role**:
Monitors agents performance on a daily basis, by taping, listening to, reviewing and evaluating calls;
Provides appropriate feedback on quality of service to ensure adherence to procedures and scripts with the aim to improve the service delivered to the caller in all aspects;
Attends and participates in meetings with supervisors and Team Managers / Project Leaders to discuss outputs of monitoring;
Reports script problems or questions to appropriate areas;
Assists our client in monitoring specific programs as needed;
Makes monthly call monitoring plan and execute this plan. Keeps track of what has been achieved;
Provides relevant information for Monthly Quality Report.

**What you need to be successful**:
Minimum 1 year working in BPO production or comparable customer service;
Advanced level of English (at least C1) and other European Nordic Language (Native) - Norwegian, Swedish or Dutch;
Customer-focused approach to problem-solving;
Previous team management experience (nice to have).

**What the company can offer you**:
Hybrid Working Model (2/3 days remote per week);
Performance Bonus;
Employee discounts;
Private healthcare & dental insurance;
And more.

**Next step**:
1030495

Pacote Salarial Atrativo


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