Payment Specialist

1 semana atrás


Lisboa, Portugal Speakit jobs Tempo inteiro

**The Job: Payment Specialist**
- The role of a Payment Specialist is to liaise and provide key support for Sales, Sales Support, Order Management on daily operational issues, resolution of customer queries and escalations in relation to all payment methods offered on the Apple Online Store;
- This involves daily interaction with our payment partners to ensure the accurate and timely processing of payments and refunds by credit/debit card, wire transfer, loan & lease and other various payment methods;
- The Specialists needs to be able to work in an information sensitive environment, constantly changing environment;
- Excellent telephone manner, interpersonal and communication skills and very good accuracy and attention to detail would be key. MS Excel knowledge an advantage;
- Interaction with payment partners to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, loan and leasing;
- Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation;
- Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution;
- Mainly Backoffice and Low incidence of Outbound Calls when applicable.

**Working hours**
- 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 24:00;
- Fully remote.

**Gross monthly compensation: 1,360.71€** (including Christmas and Holiday allowance as well as meal allowance).

**STARTING DATE: 01/07/2024**

Pay: 1,360.71€ per month

Application Deadline: 28/06/2024
Expected Start Date: 01/07/2024


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