Operations Field Technician

3 semanas atrás

Lisboa, Portugal Powerdot Tempo inteiro

**Power Dot** started with the vision that **charging your car should be as easy as charging your smartphone**. And so for that to happen, chargers need to be available where people naturally spend their days. To bring this vision to life and accelerate it as fast as possible, we have recently secured €150M from Antin Infrastructure Partners, one of the world's largest investment funds.
- **Our Mission** is as simple as ambitious - **Accelerate Sustainable Mobility**. And we do it by investing, installing, and operating EV chargers with an innovative business model akin to an Infra and Tech scale-up. So in a nutshell, we help businesses find the right charging solution that fits their customers' needs, and today we've joined forces with more than 1,200 partners across Portugal, Spain, France, Belgium, Luxembourg, and Poland, where we have more than 2,200 contracted locations.
- **Our Values**: We are partner obsessed** and create bespoke solutions to better serve their customers. **We love the challenge** of making EV charging simpler, readily available, and integrated with varied retail and service experiences.

Finally, **we are all about growing** - our network, partner businesses, teams' professional development but mostly the EV ecosystem. So that sustainable mobility becomes a reality for all as fast as possible.

At the end of the day we believe that everything we are and all we want to be, is and will be due to **our Team**, composed by a collective of creative thinkers and doers with backgrounds from McKinsey, UBS Investment Banking, Oliver Wyman, or Burger King to people responsible for scaling Uber, Glovo, and Lime at their earliest stages. We welcome empowered top performers that apart from sharing our mission and our values, want to bring disruptive ways of thinking and become part of this amazing journey

As a Operations Specialist you will be responsible for management of the installation process, contact with subcontractors, monitoring and management of the existing infrastructure. At the same time, the Operations Specialist will be supported by a central team which is 100% focused in constantly optimizing operations processes development and to help the individual maximize the success of its efforts.

The Operations Specialist will have a dynamic day-to-day life characterised by a multiplicity of functions of the greatest importance in the portuguese Market for the user support and Maintenance:
**Responsibilities**:

- Provide remote and local assistance in EV chargers.
- Perform corrective and preventive maintenance on Power Dot's chargers;
- Be responsible for the commissioning of new chargers in the beginning of their operation;
- Establish and organise new partnerships with technical assistance service providers.
- Ensure an efficient coordination between Power Dot's team and the technical service providers by establishing and measure KPIs and SLAs.
- Partner with our suppliers to provide the best support to the user and ensure uptime and service level, according to the defined KPIs.
- Define new maintenance and support processes.

**Get to know our benefits**
- Flexible time schedule and hybrid working model (own your time)
- Health insurance
- Gym Pass Membership
- Stock options program
- Active participation in the development of the European e-mobility market
- Employment based on an employment contract
- Annual offsite - Don't miss the next one
- Recurrent team buildings in our local teams

Last but not least, at Power Dot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference.

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