Customer Support Specialist
3 semanas atrás
Position: Dutch/Flemish Customer Support Specialist
Location: Lisbon, Portugal
Employment type: Full-time
**DUTIES AND RESPONSIBILITIES**:
- Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits
- Use cheat sheets, guides and protocols provided during the training
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail
**REQUIREMENTS**:
- Native/near native of Dutch/Flemish language, both oral and written. Fluent in English (at least B2 level)
- At least one year of proven customer communication experience (E-mail & Phone)
- Ability to cover 3 day shifts rotation including weekends
- Accurate, efficient, and respectful communication manner
- Problem-solving and critical thinking skills
- A resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Social Media Savviness
**BENEFITS**:
- Lunch vouchers
- Transportation vouchers
- Life insurance, health insurance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support
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