Customer Service Portugal

2 semanas atrás

Lisboa, Portugal Cooper Consumer Health Tempo inteiro

Requisition ID
- 219
- Job Family 1- Supply Chain
- Country 1- Portugal
- Location 1- Hybrid
- About us
- Are you ready to join an exciting journey in the world of consumer healthcare?

**Cooper Consumer Health** is a leading European consumer healthcare player that develops, produces, and distributes a diverse range of OTC (over-the-counter) products with strong brands such as **Valdispert, Oenobiol, Excilor, Vitascorbol, Lashilé **and many more.

Join us as we embark on an exciting phase of growth, with ambitious plans to double our business in the next 3-5 years.

Today, we're currently in the midst of an exciting M&A project to acquire a large OTC portfolio. This strategic move will expand our footprint across key European markets such as France, Netherlands, Italy, Belgium, Spain and Portugal.

Through this strategic acquisition, combine with our historical footprint, the Group will continue to be a pioneer in the development, manufacturing, and distribution of a diverse array of over-the-counter products. With our large portfolio, which includes now many leading brands in their area, we cater to the needs of our consumers with unparalleled excellence.

At each of our markets, we operate with an entrepreneurial spirit, fostering a culture of accountability and empowerment at every level. Our 'global local' approach ensures that each of our local teams is empowered to thrive in their respective markets, supported by a network of global experts.

Our values are more than just words on a page - they're the guiding principles that drive everything we do. From our commitment to empowerment and ownership to our unwavering dedication to respect, transparency, and inclusiveness, we believe in doing good to do well.

If you're ready to be a part of this exciting journey, join us at **Cooper Consumer Health** and together, let's empower healthier lives
- Job description 1
- Cooper Consumer Health is a leading independent European OTC player focused on the development, manufacturing and distribution of a wide range of branded OTC products mainly in

the calming & sleeping segment (Valdispert), beauty food supplements (Oenobiol, Lashilé Beauty), VMS (Mag2, Vitascorbol, Dagravit, Roter), footcare treatment (Excilor), amongst others. It is headquartered in Paris, France and currently, CCH (Cooper Consumer Health) operates in 6 countries across Europe (and Hong Kong) with the four largest markets being France, Netherlands, Italy and Belgium. There is an export business that is extending the scope of the brands worldwide. Cooper Consumer Health’s purpose is to _empower healthier living_ and is striving to do so through a set of actions focused to continuously strengthen 3 pillars: People, Operational Foundations and Consumer Solutions.

CCH operates in an entrepreneurial way with strong local accountability. It is building a strong ‘global local’ culture with local organizations focused on winning in the markets, supported by global expert teams. CCH’s mains values and beliefs are 1. Empowerment & ownership, 2. Do good to do well approach, 3. Game changer mindset, 4. Respect, transparency & inclusiveness.

**JOB DESCRIPTION & KEY RESPONSABILITIES**

CCH is looking to appoint a new** **Customer Service Specialist Portugal** **whose role will be to manage the customer service responsibilities and the order management tasks for Portugal. Specifically, it includes the management of inquiries and claims from customers, order management and input in local ERP and Maintenance of local CRM.

Key Responsibilities:

- Call center Activities
- Order management in local ERP
- Management of claims in local CRM
- Order tracking with local Logistic Operator
- Taking care of Inquiries of external and external clients
- Support to the Sales Force
- Management of returns & Allowances
- Administrative validation of customers

**EXPERIENCE PROFILE**
- Sector experience: 2-4 years in consumer healthcare or pharmaceutical or FMCG
- +5 years Senior Customer service experience in multinational companies
- Fluency in Portugues is mandatory, good level of Spanish, English is a plus

**COMPETENCIES**
- Results driven, showcases strong ownership.
- Collaborator: Effectively works with cross functional departments
- Agile: Implements with speed. Can do attitude.
- Ability to prioritize multiple tasks, meet deadlines, remain organized in a moderately organized environment.
- Maturity, ownership of the responsibilities and autonomous as the Direct Line Manager will be based in Barcelona
- Excellent communication and interpersonal skills
- Business & Client oriented with empathy
- Self-control, multi tasks management
- Capacity autonomy to take decision
- Dynamic
- Problem solver
- Software knowledge: ERP, CRM knowledge
- At ease with Excel: analysis

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