Customer Service Representative

Há 4 dias

Lisboa, Portugal 0528 Varian Medical Systems Iberica Sl Portugal Tempo inteiro

Customer Service Representative - Porto, Portugal page is loaded Customer Service Representative - Porto, Portugal Apply locations Remote - Portugal time type Full time posted on Posted 2 Days Ago job requisition id R-23974 Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment operates efficiently at all times.
Responsibilities:
You are the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers' equipment always operates efficiently.
Support customers and company employees onsite, over the phone and/or via remote connections, analyzing and trying to anticipate future or incipient issues.
Your biggest challenge is to quickly immerse yourself with all the knowledge in medical linear accelerators and learn about all the technical specificity of such a complex machine.
Document all customer iterations on Salesforce Unity system and complete the rest of administration tasks.
Given the extreme criticality of Radiotherapy Equipment, you will work on a flexible timetable, adapting your schedule to optimize clinical availability of our systems.
Be prepared to travel 30% of the time with occasional hotel stays away from applicable area.
Requirements:
We will strongly value having some experience as service engineer in, preferably healthcare equipment, or any other type of complex service activity, with proven strong analytical and logical abilities.
Biomedical / Electronics / Mechanics/ Telecommunication / Physics or IT degree
Advanced IT skills, being able to troubleshoot complex Network, Hardware or Operating System issues.
Ability to work autonomously and manage your own schedule, with a high level of autonomy and responsibility.
Handling pressure & effectively dealing with challenging situations, by understanding customer's needs and displaying excellent communication and customer facing skills.
Fluent in Portuguese and English.
Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
Privacy Statement

Imagine a world without fear of cancer. We do, every day. Varian Medical Systems is the world's leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
When you join Varian, you become part of a global network of innovative and inspired minds working together across the globe. We keep the patient and our clinical partners at the center of our thinking as we power new victories in cancer care. Because for cancer patients everywhere, their fight is our fight.

#J-18808-Ljbffr

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