Customer Service Representative

5 meses atrás

Lisboa, Portugal Recipharm Tempo inteiro

Role involves active management of several client accounts within a specific region, including the set up and amendment of customer master data, processing orders, shipments, complaints, and queries.

Responsible for storage and organization of data related to the role, in line with agreed guidelines, to ensure compliance and accuracy.

When required, support customers in other regions, with hands-on management of customer purchase orders, tracking, invoicing, filing, and answering general order-related customer queries. Proactive Interaction with both external and internal customers/clients via a variety of mediums will be key to the role.

Liaise and collaborate with other departments within the business including, but not limited to, Commercial Teams and Supply Chain and Logistics, with a view to sharing customer information and facilitating best practice across the business.

**As a Customer Service Representative your tasks and responsibilities will include**:

- Receives incoming phone calls from customers and other Recipharm employees. Process their requests.
- Processes customers’ orders.
- Maintains internal order portfolio trackers and customers portals, including - but not limited to - pricing, notification of last shipment, delivery schedules, reserves, and backorders.
- Coordinates & Handles purchase orders & forecast of our contract customers.
- Monitors delivery dates and secure a delivery in time.
- Coordinates delivery pick ups.
- Files appropriate paperwork.
- Sets up and maintains master data (i.e. prices, material sales data, customer data).
- Attends customer meetings (frequency to define).
- Process operational Claims and Disputes, from the first step of root cause identification to transactional resolutions, when relevant.
- Researches and resolves accounting, pricing, and shipping issues.
- Other tasks and duties as assigned by supervisor or manager (e.g forecasts maintenance in the ERPs).

**Customer Service Representative key skills and experience**:

- High school degree or equivalent.
- Strong communication and interpersonal skills.
- Proficient with computer systems specific to customer service.
- Strong organizational skills and detail oriented.
- Basic accounting skills.
- Experience of export in either a customer service or logistics background is preferred.
- 5+ years' experience in customer service, sales support, import/export, or equivalent combination of education and experience.
- Fluent in English and Spanish is mandatory.

**Location**:

- Work on-site in Lisbon, Portugal

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Accs - Ares Customer Care Solutions Gmbh. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients through multiple channels, including phone, email, and...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Customer Service RepresentativeAccs - Ares Customer Care Solutions Gmbh is seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal.Key Responsibilities:Clarify product information and respond to customer inquiries via chat and phone.Provide assistance with payment, refunds, financing, shipping, delivery, and...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job Title: Customer Service Representative - LisbonJob Summary: We are seeking a highly skilled Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Clarify product information and answer customer...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Interstate Ac Service Tempo inteiro

    Job Title: Customer Service RepresentativeLocation: Lisbon, PortugalWork Model: Hybrid RemoteJob Type: Full-timeKey Responsibilities:Address customer inquiries through various channels, including chat, email, and phone, covering products and cashier operations.Evaluate customer concerns and implement necessary measures to meet customer...

  • French-Speaking Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Service-Team - Jobboard Tempo inteiro

    Job SummaryWe are seeking a highly skilled French-Speaking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Your Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...

  • Customer Support Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Accs - Ares Customer Care Solutions Gmbh Tempo inteiro

    Job Title: Customer Support RepresentativeJob Description:We are looking for a Customer Support Representative to assist customers of a video streaming platform using multiple channels. As a Customer Support Representative, you will identify issues the clients are facing, handle complaints, provide solutions and alternatives, and guide customers within the...

  • German-Speaking Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Service-Team - Jobboard Tempo inteiro

    Job Summary We are seeking a highly skilled German-Speaking Customer Service Representative to join our team. As a key member of our Service-Team, you will be responsible for providing exceptional customer service to our clients via phone, email, chat, and other communication channels. Key ResponsibilitiesRespond to customer inquiries and resolve issues in...

  • Customer Service Representative

    2 meses atrás

    Lisboa, Portugal Interstate Ac Service Tempo inteiro

    Position: Customer Service Representative Location: Lisbon, Portugal Work model: Hybrid remote Employment type: Full-time DUTIES AND RESPONSIBILITIES: Addressing customer inquiries through various channels such as chat, email, and phone, encompassing queries related to products (sports, casino, poker) and cashier operations Evaluating specific concerns and...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Key Responsibilities:Provide high-quality customer service to clients via...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Customer Service RepresentativeAt Michael Page Portugal, we are seeking a skilled Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients in Norwegian and Swedish. Key Responsibilities: Respond to customer inquiries in a timely and...

  • Customer Service Representative

    1 semana atrás

    Lisboa, Lisboa, Portugal Get The Job Tempo inteiro

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing support via phone, email, and chat.Responsibilities:* Provide exceptional customer service and support* Handle customer...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Customer Service Representative OpportunityAre you a native Hungarian speaker with strong English communication skills? Do you have a passion for delivering exceptional customer experiences? We are seeking a Customer Service Representative to join our team in Lisbon, Portugal.As a Customer Service Representative, you will be responsible for providing first...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Entain Group Tempo inteiro

    Customer Service RepresentativeEntain Group is a leading provider of sports betting, gaming, and interactive entertainment. We're looking for a Customer Service Representative to join our team in Lisbon, Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. This includes...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Lisboa, Portugal Careerxtra Tempo inteiro

    Customer Service RepresentativeAt Careerxtra, we are seeking a highly skilled Customer Service Representative to join our team in Lisbon. As a German-speaking Customer Service Representative, you will be responsible for providing exceptional customer support to our clients via various communication channels.Key Responsibilities: Provide customer support via...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Service RepresentativeCloud Company B2B is seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients in French.Key Responsibilities:Provide professional and efficient customer service to clients...

  • Customer Service Representative

    3 semanas atrás

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Service RepresentativeCloud Company B2B is seeking a skilled Customer Service Representative to provide exceptional support to our clients in French. As a key member of our team, you will be responsible for delivering professional and efficient customer service via phone, email, and chat.Key Responsibilities:Provide professional and efficient...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Minacs Tempo inteiro

    Customer Service Representative Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team in Portugal. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via inbound calls, chat, or email. Your primary goal will be to resolve product or service problems...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our international team. As a Customer Service Representative, you will be responsible for providing exceptional customer service via social media, supporting customers with product information, and processing warranty cases.Key...

  • Customer Service Representative

    2 semanas atrás

    Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the main point of call for our customers, providing exceptional support and resolving their queries. Your primary responsibilities will include:Talking to customers over the...

  • Customer Service Representative

    4 semanas atrás

    Lisboa, Lisboa, Portugal Entain Plc Tempo inteiro

    Customer Service RepresentativeEntain Plc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the first point of contact for customers, and your role will be to resolve their...