Supervisor After Sales
2 semanas atrás
**
Supervisor After Sales (M/F)**
Requisitos de **Perfil**:
Formação superior em Engenharia Mecânica ou equivalente;
Experiência em coordenação de equipas de manutenção;
Conhecimentos na área da refrigeração industrial e comercial;
Domínio de inglês;
Conhecimentos de SAP (preferencial);
Capacidade de liderança e gestão de equipas;
Capacidade de organização e resolução de problemas.
**Responsabilidades**:
Análise, monitorização e resolução de incidentes com alto grau de dificuldade, prestando suporte aos técnicos de campo;
Monitorização e resolução de incidentes ou reclamações;
Coordenação da assistência corretiva tanto de técnicos internos como externos, distribuição de tarefas, em colaboração com o SPS Pós-Venda e o Call-Center;
Gestão e liderança de uma equipa de 7 pessoas;
Interlocução e proximidade com os clientes através de contratos de gestão de manutenção;
Acompanhamento técnico da conclusão da obra, antes da gestão do período de garantia;
Gestão de campo e monitorização de incidentes nas instalações durante o período de garantia;
Elaboração de orçamentos para correção de incidentes ou melhoria de instalações geridas em regime de manutenção;
Suporte e execução de processos administrativos derivados dos requisitos do sistema de gestão de atividades do FSM;
Gerir a atividade derivada dos serviços digitais (gestão remota, domótica, LINEON, SWITCHON).
**Localização: Distrito: Porto, Concelho: Maia
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