Field Service

5 meses atrás

Lisboa, Portugal Jolera Tempo inteiro

**Who We Are**

Jolera offers MSPs & IT solution providers next-generation managed services enabling them to create world-class experiences for their clients. We are dedicated to innovating the way organizations integrate IT with their business, providing organizations with live actionable insights to help them succeed. Our partners receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.

We know that IT solutions require more than just technology - they need skilled people behind them. That is why we assembled a great team of experts to support our operations. Our people are focused, client-driven, and passionate about connecting users with technology.

**What You Will Do**

As a Field Service & Service Desk Specialist at Jolera, you play a crucial role in providing exceptional support to our clients and users. This position is based in our Lisbon office, requiring regular interaction with clients at various locations across the city.
- On-site support for client locations, resolving user issues on various devices.
- Desktop administration, including installation, configuration, and diagnosis.
- Technical expertise in Windows, MacOS, iOS, and endpoint management solutions.
- Service desk operations, processing service tickets, and monitoring customer systems.
- Additional responsibilities include data backup, compliance with internal controls, and on-call support.

**Qualifications**
- 3‐5 years of previous support experience working in a technology / systems department directly supporting customers.
- Strong knowledge of (and ability to troubleshoot issues related to) Operating System, DLL, Antivirus, Malware, Spyware, Software Installs, Active Directory, Printers, Mobile Device activation, etc.
- Basic working knowledge of pro‐consumer computer hardware and software interaction (Application / OS threading, memory swapping, disk storage subsystems, etc.).
- Current industry‐relevant certifications (Microsoft, Cisco, VMware, Citrix, Red Hat, etc.) would be an asset.
- Fluent in English (mandatory).
- Strong written and communication skills; strong interpersonal skills.
- Strong organizational and planning skills.
- Strong overall communication skills and can make a significant contribution to Jolera’s success.
- Ability to provide generalized end‐user training.
- Ability to communicate technical concepts and issues to non‐technical individuals.
- Demonstrated technical learning and understanding competency.

**What We Offer**
- Hybrid policy
- Competitive compensation package
- Competitive benefits package
- Company Perks and various brand discounts
- Company events, recognitions, and celebrations
- Career development and growth opportunities

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