Field Service Manager

Há 1 mês


Lisboa, Portugal Envipco Tempo inteiro

**About Us**

Envipco is a leading reverse vending machine (RVM) technology company with over four decades of experience providing machines that directly enable consumers to recycle their beverage containers and collect a deposit refund. We are looking for skilled, experienced, and hardworking team members who share our core values and care about things like sustainability, setting high goals, teamwork, integrity, accountability, quality, and a commitment to customer satisfaction. As we continue to grow and expand our Global Business, we're looking for people to grow along with us Envipco offers a high energy, fast-paced environment with excellent growth opportunities.

**Tasks**:

- Organize technician schedules and daily tasks, coordinating maintenance activities and customer visits.
- Assess and optimize resource allocation to meet operational needs, balancing cost, quality, and timeliness.
- Oversee service quality and compliance with contractual obligations, monitoring SLAs to prevent violations.
- Support talent development through performance reviews, coaching, and growth opportunities.
- Maintain high customer satisfaction, addressing escalations, coordinating visits, and collecting feedback.
- Collaborate with Field Service, Product Support, and Sales teams to align goals and resolve issues.
- Ensure cost-effective district operations by closely monitoring budgets and delivery expenses.
- Relevant degree or equivalent experience
- 5+ years in field service management with proven leadership in the service industry
- Proficient in report writing, business correspondence, and employee management
- Skilled in technician scheduling, customer visits, and maintenance coordination
- Professional fluency in local language and English (written and spoken)
- Strong MS Office and scheduling software skills; (MS Dynamics Field Service is a plus)
- Excellent communication, problem-solving, organizational, and time-management abilities; can work independently and within a team
- Willing to travel within the district; committed to high-quality customer service; able to manage multiple tasks under pressure with integrity; valid driver’s license and reliable transportation required

Envipco is committed to fostering a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply.



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