Field Service Operations Manager

Há 1 mês


Lisboa, Lisboa, Portugal Envipco Tempo inteiro
Job Overview

We are seeking a seasoned Field Service Operations Manager to oversee our field service operations in a designated geographical area. This key role emphasizes excellence in support, maintenance, and customer satisfaction while fostering employee engagement.

About Us

Envipco is a pioneering company in reverse vending machine technology, dedicated to providing innovative solutions for recycling and sustainability. Our team is passionate about driving environmental innovation and committed to delivering exceptional customer experiences.

Key Responsibilities
  • Manage and optimize technician schedules to ensure efficient service delivery and high-quality customer interactions.
  • Collaborate with cross-functional teams to align goals, resolve issues, and drive operational excellence.
  • Monitor and maintain high levels of customer satisfaction through proactive issue resolution and feedback collection.
  • Lead talent development initiatives, including performance reviews, coaching, and growth opportunities.
Requirements

To succeed in this challenging role, you will need:

  • 5+ years of experience in field service management with a proven track record of leadership and success in the service industry.
  • Strong organizational, communication, and problem-solving skills, with the ability to work independently and as part of a team.
  • Proficiency in report writing, business correspondence, and employee management.
  • Professional fluency in local language and English (written and spoken).
Compensation and Benefits

We offer an estimated annual salary of $80,000 - $100,000 based on location and experience, plus benefits and career growth opportunities.



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