IT Service Operations Manager

3 semanas atrás


Lisboa, Lisboa, Portugal Landing Tempo inteiro

Company Overview

Landing is a dynamic IT service management company based in Lisbon, Portugal. We specialize in providing top-notch services to our clients.

Salary

We offer a competitive salary of approximately €60,000 per year, commensurate with experience and qualifications.

Job Description

We are seeking an experienced Service Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth execution of contracted services. This includes managing service levels, communicating with customers, and resolving any issues that may arise.

Key Responsibilities:

  • Ensure the execution of contracted services according to contractual terms and service levels.
  • Manage communication with customers regarding service execution.
  • Identify and escalate potential risks and issues promptly.
  • Develop and maintain effective relationships with customers and internal stakeholders.
  • Monitor and report on service performance metrics.
  • Collaborate with cross-functional teams to achieve business objectives.

Requirements:

  • High sense of responsibility and accountability.
  • Excellent communication and interpersonal skills.
  • Proven experience in service management or a related field.
  • Familiarity with ITIL or other service management methodologies.
  • Fluency in English.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.

Location:

Lisbon, Portugal.


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