Cms Field Service Representative

8 meses atrás

Lisboa, Portugal Veolia Tempo inteiro

**DESCRIPTION**:
**The Field Service Engineer is responsible for the effective and profitable conduct of the service function in that portion of the customer assigned under the direction of the Account Manager.**
***
**WHAT WILL YOU BE DOING**
- **Providing service, dosing equipment maintenance, recommending changes, reporting and communicating with customer representatives on treatment performance in accordance with the commercial agreement; the service and support will be provided to customer sites within region and nationwide as needed;**
- **EHS compliance;**
- **Understanding the commercial agreement at each assigned customer site and ensuring the Account Manager is made aware of any customer requested scope change;**
- **Working with Account Managers to ensure that the profitability and productivity plans as defined by the Sales Director are met;**
- **Ensuring the Account Manager is made aware of any customer contact changes;**
- **Optimizing the service activities at the assigned customers to maximize productivity and profitability;**
- **Ensuring execution of customer service plans;**
- **Communicating with the defined customer contact or deputy during each service visit;**
- **Reporting to the Account Manager of any concerns with compliance, performance, relationships, scope creep such as additional visits or customer requests as well as growth opportunities;**
- **Developing customer relationships at the assigned accounts.**

**WHO ARE WE LOOKING FOR?**:

- **Bachelor’s degree in chemistry or chemical engineering;**
- **Work experience in boiler systems operation;**
- **Work experience with dosing equipment is preferable;**
- **Ability to effectively support multiple managers and teams;**
- **Good organizational, communication and interpersonal skills;**
- **Fluent in Portuguese, intermediate level of English and Spanish;**
- **Valid driver license for Spain and availability to travel.

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