IT Technology Services Specialist

2 semanas atrás


Oeiras, Lisboa, Portugal TN Portugal Tempo inteiro
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Client:

SAP

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

618db2d794b2

Job Views:

10

Posted:

16.03.2025

Expiry Date:

30.04.2025

Job Description:

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

PURPOSE AND OBJECTIVES

Client Services - Office Technology and EMEA (OTE) is a regional field IT organization and a global provider for IT Infrastructure Services such as meeting rooms, printer rooms, server rooms, etc. We ensure the Rock-Solid operations for the services in scope, across the globe, through a combination of Managed Service and internal experts.

We are looking for an IT Meeting Room Technology Specialist to join our global team. The successful candidate will be responsible for monitoring and supporting the technology for our meeting rooms, troubleshooting audiovisual meeting room equipment, and ensuring that all technology is functioning properly.

This role is vital to operational support of our managed meeting room service, planning infrastructure changes with our central teams, creating, and maintaining documentation of all infrastructure, and developing business process improvements for our support organization. Current projects include improving and developing our AV standards, meeting rooms, events, and supporting new installations.

This role offers a fantastic opportunity to join a unique team committed to diversity, equity, and inclusion whilst developing skills in project management, operational management, and other areas of IT.

EXPECTATIONS AND TASKS

Technical Tasks

You will assist the team with administration, management, project management, infrastructure support, and administration. The main area of focus will be Meeting Room Technologies, Service Now Ticket Data, analytics, and reporting. Drive testing, training, and documentation in relation to AV and Unified Communications technologies across the meeting room ecosystem.

Responsibilities include:

- Monitor the technology in meeting rooms, including audiovisual equipment, computers, and other devices.
- Provide technical support, troubleshooting, and resolving issues with audiovisual equipment, computers, and other devices.
- Keep track of equipment inventory and report any issues or needs to the IT department.
- Stay up-to-date with the latest technology and trends in meeting room technology.
- Contribute to the management and maintenance of meeting room equipment.
- Knowledge transfer to 1st and 2nd level engineers.
- Produce comprehensive documentation for deployed systems and changes.
- Collaborate with 3rd level technical teams to ensure robust network and meeting room solutions.
- Build action plans to improve experience, processes, and product innovation.
- Drive improvements within 2nd Level IT Support utilizing new technologies, automation, agile methodologies, and analytics.
- Foster collaborative relationships with other functions across SAP and 3rd party vendors.
- Monitor effectiveness of vendors, support procedures & escalate issues.

Additional Roles in Meeting Room Support:

- Management/Operational task of the Telephony Infrastructure.
- Disaster recovery, planning, and testing.
- Plans, designs, documents, orders, implements, and leads installation projects (working with external vendors).

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

- High school diploma or Bachelor Degree (preferred).
- Strong experience in a technical and support role.
- Knowledge of audiovisual equipment.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Certifications in audiovisual technology are highly desirable.
- Ability to work independently and as part of a global team.
- Willingness to learn and adapt to new technologies.
- Strong computing skills, oriented towards Windows, MacOS, iOS, Android, SharePoint, and the Office 365 power suite.
- General IT knowledge with a high degree of technical aptitude and troubleshooting skills.
- Strong project management skills and understanding of agile methodologies.
- Technical leadership experience with excellent customer focus and communication skills.

WORK EXPERIENCE

- More than 2 years of relevant experience in AV/Meeting Rooms equipment.
- More than 3 years of relevant experience in the 2nd level IT support role, technical customer support, or technical implementation roles.
- Work experience in an international environment; software industry experience strongly preferred.
- Experience with IT asset management systems and a strong competence with various job-relevant tools & processes.
- Proven ability to work independently and collaboratively to lead and drive successful implementation/adoption of IT services.

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