Conversation Designer

3 semanas atrás

Lisboa, Portugal AUTODOC Tempo inteiro

AUTODOC is the largest and fastest-growing auto parts ecommerce platform in Europe. Present across 27 countries with over 5,500 employees, AUTODOC generated revenue of over €1.5 billion in 2024, supplying more than 8.4 million active customers with its 6.6 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride

Job Description

We are looking for a Conversation Designer (m/f/x) in Portugal/Poland/Moldova/Czech Republic, to design conversational experiences for chatbots, voice assistants, and other conversational AI systems.

Responsibilities:

- Create a natural and engaging dialogue flow that delivers a seamless user experience;

- Develop conversation designs for chatbots, voice assistants, and other conversational AI systems;

- Collaborate with UX designers, product managers, and developers to ensure seamless integration of conversation designs into the overall user experience;

- Conduct user research and analysis to identify user needs and pain points, and develop solutions to address them;

- Create dialogue flows, intents, and responses that align with the users expectations and goals;

- Test, refine, and iterate conversation designs based on user feedback and analytics.

Qualifications:

- Languages: proficiency in English and one of the additional languages German/Italian/French is a must;

- Experience with conversation design tools, such as Omilia, Amilia, Dialogflow, Amazon Lex, IBM Watson or other;

- Knowledge of Natural Language Processing (NLP) and Artificial Intelligence (AI) technologies;

- Experience with user research and analysis, including conducting surveys and usability tests;

- Ability to work in a fast-paced, agile environment and manage multiple projects simultaneously;

- Strong knowledge with Genesys/Cisco/Asterisk or similar software;

- A bachelor's degree in a related field, such as Computer Science, Human-Computer Interaction or Communication Design.

Experience requirements:

- At least 3 years of relevant work experience as a conversation designer;

- Excellent communication and collaboration skills to work effectively with cross-functional teams such as product managers, developers, and UX designers;

- Experienced working with remote teams, applying agile methodologies, and possessing effective communication and presentation skills with teams.

What do we offer?

- Competitive salaries based on your professional experience

- Fast growing international company with stable employment

- Annual vacation and 1 additional day off on your birthday

- Mental Wellbeing Program – providing you and your immediate family members with free and confidential mental and physical health support services for a wide range of personal and work-related issues.

- Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching

- Flexible working hours and hybrid work

Join us today and let’s create a success story together

#J-18808-Ljbffr

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