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CompanyWe are a global technology company that has been delivering comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide.More than 30 years working with rent a car businesses, assure you that we have extensive experience in this business, and that our software can be your business success key.During these years, we have worked closely with our customers, in constant dialogue, adapting our system, making it a solution to compete in the new millennium. However, we know that a software is never complete, and we thrive on improving it every day, with the help of our partners.Scalable, safe and dynamic, this software is the global solution of choice for renting companies of any size. Our know-how grants the best tailored solutions. Most of our work is done with Microsoft tools and Microsoft SQL Server. With presence in over 80 countries, supporting market leaders such as Volkswagen Financial Services, Europcar, and Lease Plan, we have proven to be a world class technology partner for mobility fleet management.Profile of the candidateWe are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will play a pivotal role in nurturing relationships, addressing customer needs, and driving revenue growth.You will be responsible to understand the challenges faced by our Rentway customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.Reporting directly to our Global Commercial Director, you will have the unique opportunity to shape our customer engagement strategy. The position is based in Lisbon (Oeiras).What will you be doing?Tier II/III Customer Management:•Act as the primary point of contact (outside of the technical support or finance-related queries) for the management of Tier II/III customers, providing personalized attention and addressing any concerns or inquiries they may have,•Coordinate and schedule regular meetings with the customers to nurture relationships, gather feedback and provide a 360o overview of their relationship with us, ensuring satisfaction,•Prepare meeting agendas and materials in notes shared with the clients for follow-up,•Gather information regarding the client's business strategy to understand where our product portfolio fits,•Collect information for future product development,•Put in place all these initiatives in a process-oriented manner that would allow scalability.Manage Customer Requests:•Liaise between product and customers regarding specific development requests,•Negotiate prices associated to these customer requests,•Maintain accurate records of customer interactions and resolutions using CRM software,•Provide timely updates and follow-up to customers regarding the status of their requests or issues,•Collaborate with cross-functional teams to deliver on commitments made to the customers and ensure a seamless experience,Manage Upsells:•Proactively identify opportunities for upselling or cross-selling additional products or services to existing customers based on their usage patterns, needs, and objectives,•Develop targeted upselling strategies and campaigns,•Track and report on upgrade metrics and success rates, identifying areas for improvement and optimization,•Present upsell opportunities to customers in a consultative manner, highlighting the value and benefits of the proposed offerings,•Negotiate terms and pricing as needed to secure upsell opportunities.•Proactively engage customers on the benefits and features of our newest Saa S product,•Coordinate with relevant teams to facilitate the seamless implementation of upgrades,•Negotiate terms, pricing, and contract renewals as needed to secure upsell opportunities.What we expect from you?•At least 3 years of work experience in the Car Rental industry or in a Saa S Company.•Previous experience in a B2 B Account Manager/Sales role, is mandatory,•Strong interpersonal and communication skills, with the ability to build rapport and trust with customers,•People-person who loves to collaborate in cross country & cross-team projects,•Willing to learn a business from the ground up and not be afraid to suggest and pitch new ideas,Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.•Great interpersonal & communication skills in Portuguese and English (French and Spanish would be a strong plus),•Being resourceful and gifted with great ownership while managing different deals,•Proficiency in CRM software and Jira/Confluence would be a big plus,•Previous experience in Tech or a Startup would be a plus but not mandatory.Benefits•Health insurance for yourself and any children under 18 (after 3 months of employment),•Gym membership (after 3 months),•Coverflex Card,•Free Friday Afternoon•Extra day of holiday on your birthday (if it falls on a working day),•Extra day of holiday for every 5 years of employment,•Volunteering/charity work allowance of 2 days per year,•Free coffee and fresh fruit at the office, as well as team lunch on the last Thursday of each month.
