Solutions Design Lead
Há 18 horas
Ensure the selection and deployment of innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient & customer journey. The ultimate goal is to accelerate time to treatment and ensure a better customer experience. Select and customize solutions from the solution portfolio that meet the needs of the customer, aligned with our strategy.
About The Role
Major Accountabilities
1. Support Patient/Customer Journey mapping, pain points identification and prioritization.
2. Support Commercial and Marketing teams, identifying possible solutions based on customer needs and feedback, facilitating processes from a practical field perspective and aiming successful implementation.
3. Support the design and development of Solutions.
4. Select the most appropriate solution from the solution portfolio, based on needs identified by the customer and marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment - adherence), and customer feedback.
5. Customize solutions to suit the needs of Novartis and customer base.
6. Support the Digital Medicines strategy by implementing digital solutions.
7. Continuous interaction with multiple stakeholders; internally (Business Areas, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc).
8. Interact with external vendors, identifying project/ solution needs and supporting during the deployment stage.
9. Partners with customers to collect information and gather insights to support solution design.
10. Provide input into development of KPIs, especially as it relates to feasibility of measurement and optimal collection frequency.
11. Monitor solutions implementation, implement corrective measures and measure impact, providing timely feedback to respective stakeholders.
12. Interact with others in a positive and constructive way, being open to diversity and aligned with corporate guidelines, in order to guarantee Novartis has a working environment free from all forms of discrimination and harassment as well as contributing to a positive and inclusive working environment.
13. Work within Integrity and Compliance policies and ensure those around him/her do the same, complying with job Excellence Standards to contribute to the alignment with Novartis Global procedures and objectives.
Additional Specifications
Key Performance Indicators (KPIs)
1. Brand Sales
2. Patient Journey Optimization: 2xFaster, 2xMore and 2xLonger
3. Customer experience: NPS
Ideal Background
1. University degree preferably in economics, business and administration, life-sciences or Digital Marketing.
Education & Qualifications
1. University degree in Business and Administration, Economics or Scientific.
2. Experience in service design/lean methodologies being a plus.
3. Advance degree in Life science and/or MBA as a plus.
Languages
1. Local language
2. Fluent in English.
Experiences And Requirements
1. Experience in marketing, customer experience, lean consultancy, digital and data.
2. Track record of highly successful delivery and positive performance results.
3. Reliable self-starter, proactive, initiator, change agent.
4. Demonstrable leadership skills and experience engaging with and introducing innovation into HCS.
5. In depth knowledge of customer/marketplace and key dynamics.
6. He/she must be comfortable working as the first employee in this new organization; in other words, a hands-on, roll up the sleeves approach will be essential.
7. Travel as required.
8. While entrepreneurial, ability to maintain the highest degree of integrity, represent the company's high ethics, moral behavior, and professionalism.
9. The highest ethics and moral standards; unquestioned integrity needed for the complexity of this role.
10. International mobility preferable.
11. Cross-functional experience.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Learn more.
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Join here.
Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: Read more.
#J-18808-Ljbffr
-
Solutions Design Lead
2 semanas atrás
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroSummaryEnsure the selection and deployment of innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient & customer journey. The ultimate goal is to accelerate time to treatment and ensure a better customer experience. Select and customize solutions from the solution...
-
Digital Solutions Lead
Há 5 dias
Sintra, Lisboa, Portugal Novartis Pharma Schweiz Tempo inteiroThe Digital Solutions Lead position at Novartis Pharma Schweiz involves designing and implementing digital solutions to support business objectives. If you have experience in marketing, customer experience, lean consultancy, digital, and data, we encourage you to apply for this role.ResponsibilitiesDigital Solution Design: Collaborate with cross-functional...
-
Innovation Solutions Lead
Há 9 horas
Sintra, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionWe are seeking a skilled Innovation Solutions Lead to join our team at Phiture. The ideal candidate will have a strong background in economics, business administration, life sciences, or digital marketing, with experience in marketing, customer experience, lean consultancy, digital, and data. As an Innovation Solutions Lead, you will be...
-
Technical Architect
Há 3 dias
Sintra, Lisboa, Portugal HITO Solutions Tempo inteiroHITO Solutions seeks a highly experienced Technical Architect - Embedded Solutions to lead the development of cutting-edge embedded solutions. As a key member of our team, you will drive technical strategy, perform in-depth assessments, and collaborate with stakeholders to deliver projects on time.**Key Responsibilities:**Develop and implement technical...
-
Solutions Design Strategist
Há 17 horas
Sintra, Lisboa, Portugal Phiture Tempo inteiroAbout the RolePhiture is seeking a highly motivated Solutions Design Strategist to join our team. As a key member of our organization, you will play a crucial role in ensuring the selection and deployment of innovative solutions that address specific pain points in the patient and customer journey.Key Responsibilities:Support patient/customer journey...
-
C/C++ Embedded Systems Lead
Há 7 dias
Sintra, Lisboa, Portugal HITO Solutions Tempo inteiroAbout HITO SolutionsWe are an innovative telecommunications company focused on leveraging technology to deliver cutting-edge solutions.As a leading provider of advanced telecommunications services, we seek a skilled C/C++ Embedded Systems Lead to join our agile and rapidly expanding team.
-
Strategic Solutions Architect
Há 5 dias
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroAbout the RoleAs a Solutions Design Lead, you will be responsible for ensuring the selection and deployment of innovative solutions that address specific pain points in the patient and customer journey. This includes accelerating time to treatment and improving the overall customer experience.Main ResponsibilitiesPatient/Customer Journey Mapping: Identify...
-
Digital Transformation Lead
Há 5 dias
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroAbout the RoleThe Solutions Design Lead will play a critical role in driving the deployment of innovative solutions at Novartis ACC. This includes identifying and addressing specific pain points in the patient and customer journey, and implementing solutions that improve the overall customer experience.Main ObjectivesPatient Journey Optimization: Optimize...
-
Mechanical Design Engineer
Há 22 horas
Sintra, Lisboa, Portugal Aralab Tempo inteiroAralab is a leading manufacturer of environmental chambers with 39 years of experience.We partner with renowned research institutions and multinational companies to simulate all kinds of environments.Your RoleCreate and develop mechanical designs using CAD, CAM, and 3D CAD software;Oversee project implementation to ensure precise design specifications are...
-
Solution Design Lead
Há 2 horas
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroJob SummaryWe are seeking an experienced Patient Journey Accelerator to join our team at Novartis ACC. In this role, you will be responsible for accelerating time-to-treatment and improving customer experience through the deployment of innovative solutions.About the RoleThis is a key position within our organization, requiring a strong understanding of...
-
Technical Team Leader in C/C++
Há 7 dias
Sintra, Lisboa, Portugal HITO Solutions Tempo inteiroAbout UsHITO Solutions is a dynamic and rapidly growing telecommunications company that seeks to revolutionize the industry through cutting-edge technology.We are looking for a highly skilled Technical Team Leader in C/C++ to lead our team in developing and integrating embedded systems.
-
Experience Design Lead
Há 5 dias
Sintra, Lisboa, Portugal Boundless Life Tempo inteiro**Responsibilities**You will be responsible for:Planning events and workshops that promote bonding, including give-back programsEstablishing an events calendar for each cohort of Events, Activities, and ExperiencesBuilding win-win partnerships with local vendors, and exploring opportunities to earn referral commissions and discounts for our familiesBuilding...
-
Patient Journey Expert
Há 5 dias
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroAbout the RoleThe Solutions Design Lead will lead the development and implementation of innovative solutions at Novartis ACC. This includes collaborating with commercial and marketing teams to identify and prioritize pain points in the patient and customer journey, and designing and deploying solutions that address these pain points.Main ActivitiesPain Point...
-
Sintra, Lisboa, Portugal Ernesto Tempo inteiroÉ um profissional experiente em design de interiores? Precisa de encontrar novos clientes em Sintra e expandir o seu negócio? Então Ernesto.me é a oportunidade que procurava O Ernesto.me não oferece vagas de emprego, mas é a ferramenta de marketing mais conveniente e poderosa do mercado para encontrar uma grande base de clientes para o seu negócio em...
-
Sintra, Lisboa, Portugal Ernesto Tempo inteiroÉ um profissional experiente em design de jardins e terraços? Precisa de encontrar novos clientes em Sintra e expandir o seu negócio? Então Ernesto.me é a oportunidade que procurava O Ernesto.me não oferece vagas de emprego, mas é a ferramenta de marketing mais conveniente e poderosa do mercado para encontrar uma grande base de clientes para o seu...
-
Digital Innovation Strategist
Há 2 horas
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroJob DescriptionAt Novartis ACC, we are seeking a highly skilled Solution Design Lead - Patient Experience to join our team. In this role, you will be responsible for ensuring the selection and deployment of innovative solutions that address specific pain points in the patient journey.About the RoleThis is a key position within our organization, requiring a...
-
Assistant Marketing Manager
3 semanas atrás
Sintra, Lisboa, Portugal HITO Solutions Ver Empresa Tempo inteiroAbout the job Assistant Marketing ManagerOur client is an innovative telecommunications company that uses technology to deliver cutting-edge solutions. They seek an Assistant Marketing Manager to join their agile, rapidly expanding, and dynamic team.Responsibilities:Collaborate on the development and implementation of communication and marketing...
-
Digital Transformation Consultant
Há 9 horas
Sintra, Lisboa, Portugal TN Portugal Tempo inteiroAbout the RoleWe are seeking a skilled SAP In-House PDM/PLM Solution Architect to join our team in TN Portugal. As a key member of our SAP division, you will be responsible for implementing solutions, consulting with the global business community, and managing project teams.This is a full-time position that can be based in one of our locations. You will have...
-
Innovation Deployment Manager
Há 5 dias
Sintra, Lisboa, Portugal Novartis ACC Tempo inteiroAbout the RoleThe Solutions Design Lead will drive the development and implementation of innovative solutions at Novartis ACC. This includes leading cross-functional teams to identify and address specific pain points in the patient and customer journey, and deploying solutions that improve the overall customer experience.Main DeliverablesSolution Portfolio...
-
Sintra, Lisboa, Portugal Ernesto Tempo inteiroDesenvolvedor de Marketing para Negócios em SintraO Ernesto.me é uma ferramenta de marketing inovadora que ajuda profissionais experientes a encontrar novos clientes em Sintra e expandir seus negócios.Sobre o EmpregoEncontre novos clientes em Sintra com eficiência;Expandir seu negócio sem investimentos dispendiosos em publicidade;Acesse a um fluxo...
