Customer Service Specialist French + C1 English

1 dia atrás

Lisboa, Portugal CBT Tempo inteiro

About the job Customer Service Specialist French + C1 English

Location: Lisbon, Portugal (OnSite)

Start Date: 4 September 2025

Contract Type: CDD Fixed Term, 6 months

About the Role

We are seeking a motivated, customeroriented Frenchspeaking Customer Service Specialist with a solid C1 level of English to join our team in Lisbon.

Youll be the voice of our brand, helping customers with inquiries, solving issues, and ensuring they have a great experience.

If youre passionate about helping people, enjoy working in a multicultural environment, and are open to working flexible schedulesincluding night shiftsthis opportunity is for you.

Your Responsibilities

- Handle incoming calls, emails, and chats from customers in French and English
- Provide accurate information, troubleshooting, and firstcontact resolution
- Ensure customer satisfaction while following company procedures
- Escalate complex cases when necessary and follow up on pending issues

Schedule & Time Off

- Shifts: Monday to Sunday, 24/7 operations (rotating shifts including night shifts)

Requirements

- Native/Fluent French and C1level English (verified through Harver English assessment)
- At least 1 year of experience in Customer Service
- Strong problemsolving and communication skills

Salary & Bonuses

- Welcome Bonus: 1,000 (paid after joining)
- Meal Allowance: 7.23/day worked

Health Insurance

- Coverage starts on Day 1 (paid monthly by employee, free after 6 months)

Relocation Package (Lisbon only)

- Reimbursement of airfare up to 400 (Economy class) after 6 months
- Room in a shared apartment (max 12 months) rent 280/month incl. utilities (deducted from payslip)

Recruitment Process

- Application Submission
- Application Validation
- First Call
- Online Tests (including English)
- First Interview
- Client Interview (if applicable)
- Job Offer
- Hired

Why Join Us in Lisbon?

A vibrant city, international workplace, career development opportunities, and the chance to work with a dynamic team serving customers worldwidewhile enjoying sunny Portugal

If youre ready to grow your customer service career in an exciting, multicultural environment, apply now and secure your spot for 4 September 2025

#J-18808-Ljbffr

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