Customer Service POS

Há 24 horas

Lisboa, Lisboa, Portugal Quantivos Tempo inteiro

Customer Specialist French C1 + English C1
Payment Solutions Account
Location:
Lisbon On-site

Start Date:
8 January 2026
Working Hours:
Monday to Sunday 8 hour shifts

Days Off:
2 rotative days

Languages Required:
French C1 + English C1 (Solid C1 proven by Harver English assessment)

Type of Contract:
CDD 6 months

Welcome Bonus:
1.000 euros
Salary & Benefits

  • Base salary: 900 euros x 14 months
  • Complexity bonus: 100 euros x 11 months
  • Meal allowance according to company policy
  • Multicultural work environment
  • Career development opportunities

About The Company
Join a global digital services organization delivering scalable customer support and operational solutions to leading international brands. You will support a high-impact business area focused on secure
payment solutions
, ensuring customer satisfaction and problem resolution in a fast-paced, tech-driven environment.

Your Role
As a
Customer Service Specialist
for the Payment Solutions Account, you will:

  • Provide professional support to users of digital payment services.
  • Manage customer queries and resolve issues across email and chat.
  • Ensure adherence to service levels and high-quality responses at every interaction.
  • Collaborate with in-house teams to resolve technical and general inquiries.
  • Document cases accurately and provide timely follow-ups until resolution.
  • Maintain customer satisfaction metrics throughout the case journey.
  • Work in a 24/7 environment with rotating shifts, including nights.

Requirements

Fluent French C1

Solid English C1
Minimum 6 Months Of Experience In Customer Service
Strong customer-oriented mindset

Ability to work in rotating shifts (including night shifts)

Team player with the ability to work independently

Valid work permit for Portugal (no visa sponsorship)

Others

  • On-site position in Lisbon
  • Dynamic and multicultural environment
  • Growth and development opportunities

Ready to Join?
If you have strong communication skills, a passion for customer support, and are ready to take the next step in your career within the payment solutions industry,
apply now

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