Customer Service

2 semanas atrás

Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

We are recruiting a customer service agent for one of our clients in Lisbon with Spanish and English to work in the energy (suppliers) field:

Your day to day:

● Working in Operations, you'll be at the heart of everything we do - helping our customers.

● Talk to our customers over the phone most of the working day time, or via email, resolving their queries and perhaps engaging with other suppliers too.

● Taking full responsibility for all issues that you come across, you'll be delivering end to end customer service. Gone are the days of customers getting stuck in a never-ending loop of being transferred between departments, you'll be fully trained in every aspect of the customer experience and be able to help with any problem.

Who we are looking for:

●Fluent in Spanish and English

● Excited to help customers - Customers are at the center of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Operations, we're at the forefront and the main point of call for all our customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about (Client name) being their energy supplier.

● Inclusive - We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry.

● Dedicated to sustainability - As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future.

What we offer:

  • Temporary contract with GiGroup
  • Training
  • Meal allowance

Send your CV now

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