Customer Service

Há 7 dias

Lisboa, Lisboa, Portugal MW Recruitment Limited Tempo inteiro

Our client a leading Insurtech providing digital-first insurance for contractors, SMEs, drivers, and recruitment firms across the UK, Europe, and the US. Backed by top-tier insurers and investors.

Due to expansion the Lisbon team is looking for a motivated
Customer Service & Admin Specialist
to join us.

Role Overview

As a Customer Service & Admin Specialist, you will be the first point of contact for customers, ensuring they receive timely, accurate, and supportive responses. You'll handle queries through HubSpot, our own CMS, assist with claims, collaborate with the sales team to retain customers, and help deliver an excellent customer experience that builds trust and prevents cancellations.

Key Responsibilities

  • Respond to customer tickets via HubSpot, providing clear, helpful, and professional support.
  • Resolve customer queries, requests, and complaints quickly and effectively.
  • Support the sales team by engaging with customers to prevent cancellations and improve retention.
  • Process and manage insurance claims in coordination with insurers and internal teams.
  • Escalate complex issues to the appropriate teams while maintaining ownership of customer communication.
  • Maintain accurate customer records and track interactions in HubSpot.
  • Contribute to improving customer service processes and feedback loops.

Requirements

  • Experience in customer service, admin, or account support (insurance/financial services experience is a plus).
  • Strong communication skills (written and verbal) in English; Other European Languages is an advantage.
  • Comfortable working with CRM/ticketing systems (experience with HubSpot is preferred).
  • Problem-solving mindset and ability to remain calm under pressure.
  • Organised, detail-oriented, and proactive.
  • Team player with the ability to work cross-functionally (sales, claims, operations).

Whats on Offer

  • Competitive salary and benefits package.
  • Opportunity to join a high-growth global insurtech.
  • International work environment with offices in Lisbon and London.
  • Career growth opportunities as the company expand across Europe, UK and the US.
  • Supportive, innovative, and fast-moving team culture.

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