Operations analyst
2 semanas atrás
Analista de Operações (Gestão de Condomínios) |Lisboa (Presencial) |Full-timeSobre a Condoroo
A Condoroo é uma startup que aplica Inteligência Artificial à gestão de condomínios sediada em Lisboa, com a missão de revolucionar o mercado europeu e está em alto crescimento Já gerimos mais de 5.000 frações, combinando gestores experientes, automação de tarefas e o nosso chatbot especializado para tornar a vida em condomínio simples, eficiente e sem sobressaltos.O que vais fazer
Gestão quotidiana de operações: abrir, acompanhar e fechar tarefas de manutenção (p. ex. eletricistas, canalizadores, limpeza).
Atendimento a condóminos: responder e tratar de solicitações via email, telefone e chatbot.
Realização de assembleias de condóminos
Análise financeira: emissão e controlo de faturas, reconciliações e follow-ups de pagamento.
Reporting e KPIs: preparar relatórios semanais e mensais (n.o de ordens, tempos de resposta, satisfação).
Manutenção de base de dados: garantir que os registos de contratos, edifícios e intervenções estão sempre atualizados.
Colaboração entre equipas: trabalhar de perto com Produto, Tech e Finance para alinhar métricas e SLAs. Requisitos (Obrigatórios)
Excelente comunicação escrita e verbal em Português (nativo) e nível intermédio de Inglês.
Forte orientação para o cliente: proatividade e sentido de urgência.
Capacidade analítica, atenção ao detalhe e organização exemplar.Diferenciais (Nice to Have)
Licenciatura em Gestão, Engenharia, Direito, Ciência Política, ou outra área relacionada.
Falar inglês fluentemente.O que oferecemos
Escritório central em Lisboa (Rua Castilho) – 100% presencial.
Equipa pequena e multidisciplinar, com forte cultura de autonomia.
Impacto direto na estratégia de produto e expansão europeia.
Plano de carreira estruturado e mentoria dos fundadores.
Subsídio de refeição.
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