Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation
Há 7 dias
Technical & Sales Support (Italian Speaker) - Remote in Portugal w/ Relocation
Job Description:
We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.
Start Date: 05 June 2025
Contract: 6 months (renewable)
Location: Remote from mainland Portugal
Languages Required
Key Responsibilities
- Customer Interaction: Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
- Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
- Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
- Sales Support: Recommend and promote products during inbound calls to boost revenue.
- Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
- Order Management: Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.
Candidate Profile
- C2 Italian speaker with solid B2 English (mandatory)
- Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
- Minimum high school diploma (mandatory)
- Strong communication skills, empathy, and customer focus
- Tech-savvy with the ability to quickly learn tools and systems
- Previous experience in customer service is preferred
- Experience in sales is a plus
- Availability to work on rotational shifts
- Performance Bonus: Up to 225 gross/month
- Meal Allowance: 7.23€ per workday (via meal card)
- Health Insurance: Included from day one (free after 6 months of contract)
Work Schedule
- Monday to Saturday (including bank holidays)
Rotational shifts between 08:00 and 19:00 (8 hours/day)
Days Off: Sunday + 1 rotating day
Relocation Support (applied for candidates outside Portugal)
- Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class
- Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)
If you are interested in learning about a project for a Tech brand, what are you waiting for?
Required Skills:
Relocation Workday Chat CRM Refunds Recruiting Salary Compensation Timelines Communication Skills Deliveries Transportation Insurance Availability Customer Satisfaction Records Email Customer Service English Sales Communication Management
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