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Remote Insurance Support Specialist Position in Portugal
Há 1 mês
**Company Overview:**
TN Portugal is a global leader in the BPO industry, with 170,000 employees across the globe. We provide innovative solutions, technology, and expertise to support operational needs for clients and deliver seamless experiences to customers.
**Job Description:
We are seeking a highly skilled Insurance Support Specialist to join our team in Lisbon, Portugal. As an Insurance Support Specialist, you will be responsible for providing comprehensive support to employees using our client company's insurance via email and telephone. You will also adhere to company policies and procedures, manage customer contacts digitally, handle inbound calls and written communications within established guidelines and goals, serve as the primary point of contact for policyholders, and resolve cases efficiently while identifying and escalating issues if needed.
**Required Skills and Qualifications:**
To succeed in this role, you will need a native level of Italian and at least a C1 level of English. You must be able to do the first week of training in Lisbon in the office starting from 6.5. A high school diploma or University Degree is also required. You should have a passion for customer service, be proficient in handling inbound calls and written communications within established guidelines, have attention to detail and accuracy in completing tasks promptly, commit to maintaining customer information security and confidentiality, possess problem-solving skills, and be excited about intercultural communication and committed to a longer stay in Portugal.
**Benefits:**
We offer a range of benefits to our employees, including the opportunity to work from anywhere in the mainland of Portugal, except for the first week of training in the office in Lisbon. Our contract type is unfixed term, with a 30-day probation period. We also offer full-time working hours (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00, salary conditions include 990€ gross/month + performance bonus 120 € from 4th full month, meal vouchers, help with acquiring the NIF and SSN, relocation package of 360 euros per month for the first 6 months, paid professional training, and fun and engaging company-wide initiatives.
**Others:**
Living in Portugal offers a high quality of life & relaxed lifestyle in Portugal's pleasant climate, affordable living costs compared to Europe, rich cultural heritage & diverse cuisine for an enriching experience, and diverse landscape offers beaches, vineyards & mountains to explore. You will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands.
