CX Service Leader: Voice of CX

4 semanas atrás


Lisboa, Portugal Phiture Tempo inteiro

A leading FinTech company in Portugal is seeking a Service Leader to bridge customer experience and product teams. This role focuses on improving communication, content quality, and user insights. Responsibilities include overseeing agent-facing materials, monitoring customer feedback, and driving product improvements. Ideal candidates should have a background in CX operations and strong analytical skills, with a preference for those with experience in high-growth startups. Flexible working hours and an employee stock options program are offered.
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