Dutch speaking Customer Service Advisor
2 semanas atrás
FlowDesk CX is looking for enthusiastic Dutch-speaking Customer Service Advisors to join our client's team in beautiful Portugal
Are you a natural communicator who loves helping people and dreams of a career under the Portuguese sun? This is your chance
What you'll do:In this role, you will be the face of the company, ensuring a positive experience for every customer:
- Provide the highest level of support to our customers via phone and email on a range of issues.
- Give accurate, valid, and complete information by using the right procedures.
- Be the owner of the customer query and ensure a timely resolution and response.
- Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
- Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
- Create amazing customer experiences that people value and we are proud of.
- Be responsible for following the direction of management and providing feedback.
Languages: Proficiency in Dutch (C1/C2) and English (B2).
Problem Solving: Ability to resolve customer concerns and create a seamless customer experience.
Technical Troubleshooting: Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.
Guidance: Ability to walk customers through complex procedures from start to finish.
Eligibility: EU Citizenship, Residence card, or Manifest of Interest.
Health: Health coverage and private health care.
Compensation: Attractive salary package with performance bonuses.
Relocation: Relocation support package for candidates currently living outside of Portugal.
Don't miss this incredible opportunity Apply now
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