Dutch speaking Customer Service Advisor

2 semanas atrás


Lisboa, Lisboa, Portugal FlowDesk CX Tempo inteiro

FlowDesk CX is looking for enthusiastic Dutch-speaking Customer Service Advisors to join our client's team in beautiful Portugal

Are you a natural communicator who loves helping people and dreams of a career under the Portuguese sun? This is your chance

What you'll do:

In this role, you will be the face of the company, ensuring a positive experience for every customer:

  • Provide the highest level of support to our customers via phone and email on a range of issues.
  • Give accurate, valid, and complete information by using the right procedures.
  • Be the owner of the customer query and ensure a timely resolution and response.
  • Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
  • Meet and exceed our customer service quality goals, compliance regulations, and productivity targets.
  • Create amazing customer experiences that people value and we are proud of.
  • Be responsible for following the direction of management and providing feedback.
What were looking for:
  • Languages: Proficiency in Dutch (C1/C2) and English (B2).

  • Problem Solving: Ability to resolve customer concerns and create a seamless customer experience.

  • Technical Troubleshooting: Self-sufficient and confident in troubleshooting basic technical issues related to connectivity, systems, and devices.

  • Guidance: Ability to walk customers through complex procedures from start to finish.

  • Eligibility: EU Citizenship, Residence card, or Manifest of Interest.

Whats on offer:
  • Health: Health coverage and private health care.

  • Compensation: Attractive salary package with performance bonuses.

  • Relocation: Relocation support package for candidates currently living outside of Portugal.

Don't miss this incredible opportunity Apply now



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